Service Coordinator

Title: Service Coordinator
Location: Southeast Suburbs, Melbourne
Design & Build Recruitment are currently assisting a Mechanical Services Contractor with a presence across multiple states in Australia.
Originally founded in Melbourne, they are looking to add a Service Coordinator who will be responsible for scheduling, dispatching, and coordinating service calls for their HVAC Technicians across Victoria.
ResponsibilitiesSchedule service appointments and dispatch technicians to customer locations based on priority and technician availability.Main point of contact for customers, responding to service requests, inquiries, and concerns.Create, manage, and track work orders in the system, ensuring that all necessary information is up to date.Support technicians by providing details on service calls, handling customer escalations, and ensuring timely resolution of issues.Monitor inventory levels of parts and supplies.Requirements3+ years of experience in a service coordination, dispatch, or customer service role, preferably within HVAC or Building Services.Experience using Dynamics GP Software is preferred, but not essential.Strong organisational and multitasking abilities.Excellent communication and interpersonal skills.Additional Info / BenefitsRostered days off (RDO's).Established, stable contractor.Long standing relationships.Staggered start times.This Service Coordinator position will play a critical role in providing customer satisfaction and service operations for a leading HVAC Contractor.
For a confidential discussion, please apply directly or contact James Stinson on ******.
We look forward to your application.

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