Service Coordinator

Company: Security Integrator based in South East Melbourne (20km from the CBD) with an exciting opportunity to join a close knit team as a Service Coordinator. This company holds heavy investments in their Employees. They contribute to your training and continued learning ensuring you upskill and career progression.
The Role: Coordinate and schedule service activities for clients, ensuring timely and efficient execution of services.Act as the primary point of contact for clients, addressing inquiries, concerns and service requests promptly and professionally.Manage the Technicians' day to day service calls, diary, etc.Continuously identify areas for process improvement and suggest strategies to enhance service delivery and customer satisfaction.Monitor and track service assignments to ensure service level agreements are met or exceeded.Work closely with the sales team to onboard new clients, understanding their security needs, and designing appropriate service solutions.The Candidate: Experience in a Service Coordinator, Scheduler or Service Admin role.Electrical, Security, HVAC or Fire experience would be a bonus or a similar industry.Excellent communication skills - written and verbal.Strong admin skills - the ability to manage and delegate jobs.Word, Excel and Email experience.Familiar with accounting packages.Results driven, can work independently, self-motivated and friendly team member.Excellent time management skills.
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