About the role As a Service Coordinator at FOSS Pacific, you will play a crucial role in providing exceptional customer service and support to our clients. This full-time position is based in our Mulgrave, VIC office and involves managing customer inquiries, coordinating service requests, and ensuring seamless communication between our teams and our valued customers.
What you'll be doing Respond to incoming customer calls, emails, and messages in a timely and professional mannerLog and track customer service requests, ensuring they are addressed efficientlyLiaise with internal teams to coordinate the resolution of customer issuesProvide updates to customers on the status of their service requestsIdentify and escalate any complex or urgent customer concernsContribute to the continuous improvement of our customer service processesWhat we're looking for Previous experience in a call centre or customer service role, preferably within the service industryExcellent communication and interpersonal skills, with the ability to build rapport with customersStrong problem-solving and critical thinking abilitiesProficiency in using customer service software and CRM systemsExceptional time management and organisational skillsStong character to advocate for solutions to customer issues.A genuine passion for delivering exceptional customer experiencesAbility to communicate strongly without arrogance.The ability or desire to provide insights to business using the data available.What we offer Competitive salary and benefits packageOpportunities for career development and progressionA supportive and collaborative work environmentComprehensive training and ongoing professional developmentHealth and wellbeing initiatives to support your work-life balanceAbout us FOSS Pacific is a leading provider of innovative technology solutions for businesses across Australia and the Asia-Pacific region. With over 20 years of industry experience, we are committed to delivering exceptional customer service and tailored solutions that drive our clients' success. Join our team and be part of our exciting journey!
Apply now to become our next Service Coordinator and contribute to the exceptional customer experience that sets FOSS Pacific apart.