ABOUT THE ROLE:
As part of the Tony White Group, Trinity Auto Group is a substantial dealership, located in tropical Cairns in North Queensland. Trinity Auto Group is a large multi-franchise group of 13 new car brands with multiple used car and service locations.
As a Service Coordinator, you will have learned and developed the skills required to provide superior service and communication to our customers.
A Service Coordinator will:
Provide excellent customer service and build ongoing professional relationships with service customers:
Communicate precise and timely information between our customers and workshop staff Liaise with dealership team members in our workshop, parts, and sales departments Complete sales, clerical duties, service appointments, data entry, invoicing, and arranging parts to be available for scheduled work Possess a positive and outgoing personality Have the ability to multi-task and work with deadlines Skills & Experience:
Must have a valid Queensland driver's license Proven experience in customer service outcomes IT and computer literacy essential; experience with Microsoft Office, Data Entry & Working knowledge of Pentana DMS (eraPower) highly regarded. Ability to communicate efficiently and accurately both verbally and through written form Ability to understand and meet KPI's Knowledge of motor vehicles and mechanics would be an advantage Persons with experience in workshop/trade departments encouraged to apply Be driven to exceed manufacturer expectations and standards Team player who enjoys working in a large team environment Outgoing and customer-focused. Sales, negotiating, and conflict resolution skills will be highly regarded. Remuneration:
This position attracts a salary as well as uncapped weekly earning potential & Monthly commissions paid on KPI benchmark achievements Company vehicle may be available for the right candidate If you have a positive attitude, the experience and qualifications required, and a passion to work with the best in the Industry, please apply - in strict confidence - with a covering letter to this seek ad. ______________________________________________
PLEASE NOTE:
We conduct reference checking, pre-employment medicals & AFP Criminal record checks. Only short-listed applicants will be contacted. Applicants who do not have the required skills and/or experience will not be considered. Applicants must be physically in Australia and must be an Australian or New Zealand citizen, or hold a permanent residency visa. We are an equal opportunity employer, supporting gender equality and workplace diversity. Probation period of six months applies. #J-18808-Ljbffr