About the Role
Randstad is recruiting experienced Service Coordinators with a strong background in scheduling and office administration, ideally within the HVAC or broader trade sectors (such as plumbing, electrical, or building). This is an excellent opportunity to join a dedicated team that values organisation, proactive problem-solving, and efficient service delivery.
As a Service Coordinator, you will play a pivotal role in ensuring smooth, timely, and organised scheduling for technicians, managing client communications, and supporting a busy office environment.
Key Responsibilities
Serve as the first point of contact for all client work requests, providing outstanding customer service and maintaining consistent communication from start to finish.
Prepare and manage service quotes, work orders, and invoices, ensuring clear, accurate documentation.
Utilise internal data management systems (such as SIMPRO, SAP, or Salesforce) to log job details, schedule work orders, and track job progress.
Coordinate the allocation and distribution of work, maintaining open communication with technicians, subcontractors, and clients to meet project requirements and deadlines.
Oversee scheduling for routine maintenance activities, creating efficient work order sequences to maximise productivity.
Manage inventory of parts and materials, including coordination with suppliers and tracking incoming and outgoing items.
Assist with front office management, including coordinating conference room bookings and maintaining a tidy, welcoming workspace.
Organise and support company events and team meetings as needed.
Provide general office administration and undertake ad hoc duties as required.
Qualifications and Experience
Proven administrative experience in a trade services or HVAC office environment.
Strong scheduling experience with a knack for effective time management and prioritisation.
Proficiency with software tools such as SIMPRO, SAP, Salesforce, XERO, or MYOB.
Exceptional organisational skills and the ability to manage multiple tasks seamlessly.
A client-focused attitude with excellent customer service and problem-solving skills.
Benefits
Join a supportive team environment that values collaboration and respect.
Opportunities for career growth and professional development.
Be part of a company that encourages work-life balance and a positive workplace culture.
At Randstad, we are passionate about providing equal employment opportunities and embracing diversity to the benefit of all. We actively encourage applications from any background.
skills
Service Coordinator, Scheduler, Coordinator, Office Admin*, Trade Sector, Electrical, Prades, Plumbing, Air-Conditioning, Refrigeration, HVAC, Administration Assistant, Office Support, Business Support, Brisbane Trades, Brisbane Office Jobs,
qualifications
High School Graduate
education
Secondary School/High School