Start something BIG, enhance your career with CAT and work with brand new gear! If you're ready for a change of scene and you're keen to get stuck into the BIG stuff it's time to head our way and join us at McArthur River Mine.
About the role: We currently have an exceptional opportunity for a Service Coordinator to join our team. This role has been created to coordinate End to End service process, coordinating resources to achieve customer's scope of work, managing Service Call Work in Process (WIP) from quoting to invoicing.
In this role, your key responsibilities will include
Provide a high quality, cost effective service that exceeds customer expectations and returns nil customer complaints
Monitor all jobs for quality and efficiency in conjunction
Follows up on any rework, write-off or goodwill requests
Accurately encoding all documentation relevant to AX as required
Ensure labour hours have been correctly encoded and that any missing labour hours are accounted for on a daily basis
Assist in the development of accurate customer estimate repairs when required and is delivered to the customer through AX
Responsible to be active with the Caterpillar Production Systems Service Operation Development and Assessment (SODA)
Effectively and accurately manage SIP/WIP and accurately forecast invoicing expectations
WHAT'S ON OFFER
Considering a move to Hastings Deering Mining locations has never been more rewarding!
Work/Life Balance with a 2 and 2 roster working 12 hour day shifts with shift loading and overtime on top of your base salary!
Area Allowances available for NT locals to add to your take home pay
Relocation assistance provided to relocate to the beautiful NT or FIFO from almost any in Australia, your flights covered by us!
Amazing Camp Facilities including a pool, tennis court, basketball court and gym
Flex Leave and/or Overtime Rates
Income Protection – Have confidence to know you have support
Salary Sacrificing Opportunities – Novated Leasing, Superannuation, Tools of Trade
Retailer Discounts including Automotive, Travel, Vehicles, Banking and Fitness
Employee Referral Program – Get your mates working too
Education Assistance & Years of Service Recognition
WHO WE'RE LOOKING FOR You will bring the following skills and experience to the role:
Qualifications in Business Administration is desirable
Experience working within a service orientated environment
Knowledge of CAT / HDAL products and services
Understanding of job workflow processes
Advanced skills in word, excel, power point, share point and Microsoft Dynamics AX
Impeccable attention to detail in your work
Ability to work with minimal supervision while providing exceptional service to our internal and external customers
Proven stakeholder and customer engagement with a high degree of confidentiality and professionalism
Are you looking for the next step in your Hastings Deering career? Apply today! See you in the NT To Apply: Hit the 'Apply Now' button. Applications will close 22nd December 2023.
Enquiries: Please call 1300 071 618
Contact Person: Alex Kostowski - Talent Acquisition Partner
About Hastings Deering Hastings Deering is one of the top 5 Caterpillar dealerships globally. We sell, rent, and offer support and parts distribution services for Cat products across a range of industries, including resources, general construction, civil transport and commercial construction, power systems, government, primary industries and marine.
We have more than 3,500 employees across 23 business service centres throughout Queensland, Northern Territory, Papua New Guinea, the Solomon Islands and New Caledonia, with our headquarters based in Brisbane, Australia.
Sime Darby Berhad is a partner of choice for the world's best brands in the Industrial and Motors sectors. We deliver sustainable value to our stakeholders through operational excellence, high performance standards and good corporate governance. Founded in 1910, Sime Darby Berhad today has a workforce of approximately 24,000 employees and a presence in 17 countries and territories across the Asia Pacific region. It is listed on the main market of Bursa Malaysia.
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