Job descriptionAgency: Department of Corporate and DigitalWork unit: NT FleetJob title: Service CoordinatorDesignation: Administrative Officer 3Job type: Full timeDuration: OngoingSalary: $66,773 - $71,746Location: Alice SpringsPosition number: 11578 RTF 306192Closing: 06/10/2024Contact officer: Tania Risdale on 08 8936 4022 or ****** MUST INCLUDE: A ONE-PAGE SUMMARY ABOUT YOU, A DETAILED RESUME AND COPIES OF YOUR TERTIARY QUALIFICATIONS.Primary objective: As part of the regional NT Fleet work unit, provide administrative support to the work unit and customer service support about light and heavy vehicles, plant and equipment servicing, repairs and maintenance and warranties.Context statement: NT Fleet Alice Springs ensures scheduled maintenance and ad hoc repairs are promptly managed for all vehicles and equipment in Alice Springs and remote regions. It also administers and manages a short-term hire fleet for major events, community benefits, and seasonal 4WD vehicles.Key duties and responsibilities:Assist the Regional Fleet Team Leader and Fleet Service Officer to ensure efficient and cost-effective schedule for the servicing and maintenance of light and heavy vehicles in accordance with the manufacturers guidelines and NT Fleet policies.Arrange service appointments, raise, and issue Fleet Service Orders and other necessary documentation for vehicle servicing, accident and minor repairs to all light and heavy vehicles including plant and equipment.Arrange for the recall, inspection and repair of motor vehicles when advised by the Fleet Service Officer or Regional Fleet Team Leader of defects or recall campaigns.Collate, check, and forward servicing invoices for further finance processing requirements, on a regular basis, including the matching with Fleet Service Orders for updating FBS as required and ensuring they are in line with the MTA Times guide recommendations and tendered contract pricing schedules.Assist both the Regional Fleet Team Leader and Fleet Service Officer in determining the extent and scope of repairs necessary and ensure the relevant information is accurately recorded on the repair job cards.Assist both the Regional Fleet Team Leader and Fleet Service Officer with the movement and delivery of vehicles to upcoming events or hires.Selection criteria:Essential:Customer service experience and automotive industry knowledge of vehicle repairs and maintenance.Experience in providing administrative support to others within a client focused team environment.Demonstrate good communication skills with experience in conflict resolution and negotiation.A good standard of oral and written communication skills and computer literacy, sound time-management skills and the ability to meet deadlines.A demonstrated understanding of Work Health and Safety responsibilities.An ability to interact effectively with people of diverse cultures.A current Northern Territory C Class drivers' licence.Demonstrated work ethic and attitude which emulates DCDD values of being professional, accountable, honest, and innovative.Desirable:A current Northern Territory "MR" Licence or ability to obtain an "MR" licence upon commencement and a manual driver's licence.Further information: The recommended applicant will be required to undergo a criminal history check prior to selection being confirmed. A criminal history will not exclude an applicant from this position unless it is relevant criminal history.
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