Service Coordinator – Grundfos Australia (Fixed Contract Role till June 2025) Location: Regency Park, Adelaide Are you ready for a new opportunity? Be part of the growing Oceania Service & Solutions team, with this role being located in our Regency Park office located in Adelaide. This is a fixed team contract role till end of June 2025, with a view to potentially go permanent based on approvals etc.
Purpose of the Job As a Service Coordinator with our Oceania Service & Solutions Team, you will be working within an established group of 'can do!' people who provide service administrative support across Australia and New Zealand to our valued customers & stakeholders to ensure the efficiency and effectiveness of the Oceania Service Delivery. Optimising the customer experience by applying professional knowledge and building trust with customers, colleagues, service partners and contractors. Handling customer requests (phone calls, emails, orders etc.) and preparing quotes, applying good professional knowledge, building trust with customers, employees, and contractors. Other administrative matters including service contracts, organization and task management of technicians, partners, and contractors.
Why Grundfos? Global values-driven organizationGreat team culture and positive work environmentWide range of employee benefitsAccess to extensive internal training with global career development opportunitiesAbout the Responsibilities - These include:
Administrative support for all other service colleagues & contractors involved with the various Service processesScheduling technicians for onsite workSpare parts selection and orderingAnswering after sales service calls from customers and end-usersPreparation of quotations for various repair works and spare parts inquiries.Follow-up of completed open service orders, concerning faults, repairs and quotationsOrganising training courses, technician toolbox talks, etc.Investigate and raise customer credit requestsInputting deliveries of pumps and parts etc. into the SAP system, and arrange for consignments shipping documents and arrange transport for goodsEfficient communication with all customers, staff, dealers, end users and internal stakeholdersTechnical service report proof reading and writing, prior to issuing to customersMonitor open service orders weekly and work with the responsible technician/department for appropriate action.Entering of deliveries and parts in SAP for various workshops, and assisting with arranging packing, freight & dispatching of completed works.Provide after-sales guidance, advice and support to end users, dealers and other internal and external stakeholders and customers.On occasions, various start and finish times to suit business needs for the various time zones across Australia & New Zealand.Your Skills and Experience Required: At least 2 years work experience in a similar field is desirableEnthusiastic, task focused, team playerOutcome driven & results orientated.Experienced in handling commercial and business supportCommunicative, independent, efficient, initiative-oriented, result-orientedExperience and knowledge of systems, programs such as SAP CS, SAP CRM and other MS Office applications would be desirablePrevious experience with pump technology or similar would be an advantageAbility to work with processes and participate in projectsGood communication skills both oral and writtenAbout our Company With over 17 million pumps produced annually and over 22,000 employees in more than 55 countries, Grundfos is today one of the world's leading manufacturer of pumps and pumping systems. Our products satisfy the markets' needs for effective, reliable, and highly efficient solutions. We contribute to global sustainability by pioneering water technologies that improve quality of life for people and care for the planet.
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