Hitachi BenefitsTWO bonuses a year: Potential to earn biannual bonuses providing increased earning capacity.Health: Discounted Medibank health insurance policy.Wellness program: access to Employee Assistance Program.Stability: Permanent Full-Time Position in a leading OEM with long-term job security.Uniform: Generous uniform supplied with Full PPE.Training and Development: Continuous training and upskilling with real career development opportunities, Start your rewarding career now!Staff Discounts: Access to a range of discounts across 400 retailers Australia wide through Orange Benefits Smart Spending.Home Electrical Appliances: Employee exclusive staff discounts on Hitachi goods.Company culture: Supportive management who value your input in finding new and improved ways to achieve success. Be a part of a leading OEM that genuinely values its employees and ensures everyone is happy and safe at work!The OpportunityHCA has an exciting opportunity for an experienced and motivated Service Coordinator. Based in our Sydney branch located in Revesby, the key focus of this role is to provide guidance and leadership to our service team for the Greater Sydney region.Reporting to the Service Manager, you will also:Ensure our service employees comply with all WHS responsibilities, and that above all, a safety-first culture is a consistent behaviour within the team.Mentor, guide, and support the team to improve performance and efficiencies.Ensure efficient utilisation of resources in line with customer requirements and agreed budgets.Provide technical guidance and support to service team members.Supervise the time sheet accuracy and sub-contract documentation to enable prompt job costing.Manager the build team to meet delivery deadlines.Oversee warranty processing to meet OEM requirements.Provide timely and accurate quotations for service activities.Support existing customers through maintaining strong communication while proactively resolving issues.As the ideal candidate you will also have:Experience in a similar position or supervisor position with the ability to demonstrate exceptional communication and customer service skills while managing your time efficiently within a high paced work environment.A strong ability to navigate complex issues and be ambitious in achieving success.A strong understanding in financial best practices of service delivery including labour efficiency, labour recoveries & expense control.Attention to detail in documenting and follow-up.A Safety-First leadership style.A strong technical understanding of earthmoving equipment, or relevant trade qualifications equal to or within a related field. Previous OEM experience will be highly advantageous.At Hitachi, we value our people and work towards providing guidance on your career path towards a rewarding and successful experience. We are proud to be an Equal Opportunity Employer who recruits based on merit and capabilities. We encourage and support a diverse talent pool of skill, ethnicity, and gender, to create a wide culture of shared values and enriched experiences in our business.As part of our recruitment process, successful candidates may be required to undergo background checks, including (but not limited to) criminal history record checks and employment medical assessments.#J-18808-Ljbffr