Job Description
At AustralianSuper, we truly care about our colleagues. We know work and life are intertwined. That's why we support the diverse needs of everyone and have policies that enable us all to thrive and be truly flexible. We ensure diversity is celebrated for the opportunity it provides us all to learn and grow, and deliver better outcomes for members.
Your new role
Positioned within the Member Operations Department, the Service Controls Lead's key responsibilities will be to own and maintain a standardised approach to operational risk management and ensure functional teams are supported with tools, frameworks, processes and guidance to ensure the safe, controlled delivery of Superannuation and Insurance products and services.
The role will engage with and influence internal business units and external service providers to identify and address issues impacting members and then coordinate the collation of data and other information into proposals that will mature the Fund's approach to Operational Risk Management, change oversight at third parties, and continuous improvement.
They will work closely with Line 1 risk teams and business owners, building and embedding a standardised approach to operational oversight and third-party risk management of outsourced services through the development and maintenance of frameworks, controls, processes, and guidelines.
What you'll need At least five years' experience within superannuationSolid working knowledge of superannuation legislation obligationsContractual acumen across material service providersStrong stakeholder management skills and accountabilitiesExcellent communication skillsWell-developed sense of initiativeAble to work diligently, efficiently, and with accuracy paying close attention to detailExcellent organisational skillsAn excellent working knowledge of Microsoft Word, Excel and OutlookAn ability to work autonomously and pro-actively and to set own work plan to meet deadlinesStrong interpersonal skills and an ability to foster cooperation and teamwork in a close team environmentAbility to develop strong stakeholder relationships with a range of staff and service providersAn ability to research matters of a technical natureAn ability to interpret technical documents to prepare and summarise reports Life at AustralianSuper
AustralianSuper is committed to colleague development, and we support our people with ongoing learning, coaching and training, as well as career opportunities across our expanding global organisation. We offer generous leave entitlements and promote a blended working environment in which all roles can flex, and we're happy to discuss what this looks like for you.
We cultivate a workplace that champions safety, respect, inclusiveness and diversity. We are committed to supporting our diverse workforce in a way that is inclusive and embraces diversity in all its forms. If you require any reasonable adjustments to the recruitment process or the role, please let our recruitment team know.
What's next
Apply now, if you share our values of Energy, Integrity, Generosity of Spirit and Excellent Outcomes and would like the opportunity to work in a challenging, growing and rapidly evolving team to deliver outstanding results.
Australian or New Zealand citizenship or Australian permanent residency status is required.
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