Chubb celebrates diversity by fostering an inclusive, flexible and equitable workplace.
We support applications from all members of our community and equitable access to our employment opportunities.
We are open to discussing workplace flexibility in all our vacancies, to ensure we can attract the best candidates and accommodate individual needs, differences, disabilities and working arrangements.
Please let us know if you require any adjustments to the recruitment process so we can support you to present your best self.
Chubb is a world leader in insurance.
With operations in 54 countries and territories, Chubb provides commercial and personal property and casualty insurance, personal accident and supplemental health insurance, reinsurance and life insurance to a diverse group of clients.
As an underwriting company, we assess, assume and manage risk with insight and discipline.
We service and pay our claims fairly and promptly.
The company is also defined by its extensive product and service offerings, broad distribution capabilities, exceptional financial strength and local operations globally.
Parent company Chubb Limited is listed on the New York Stock Exchange (NYSE: CB) and is a component of the S&P 500 index.
Chubb maintains executive offices in Zurich, New York, London, Paris and other locations, and employs approximately 40,000 people worldwide.
Additional information can be found at: Your Role The purpose of this role is to enhance the experience for all American Express, Macquarie, Bendigo Adelaide and Investec customers by providing superior customer service for all enquiries, including claims relating to the No Additional Charge (NAC) Insurance on their Credit and Charge Cards.
The role also involves service and making inbound sales to existing customers and potential customers in a professional manner whilst attaining a range of set financial and non-financial targets that will be set on a campaign by campaign basis.
The role is to ensure that at every contact point we deliver exceptional service by ensuring the customer's enquiries are met and resolved.
Your Responsibilities: Deliver seamless member experiences on the No Additional Charge (NAC) insurance program by providing exceptional customer experiences and working within a culture built on the card issuers' values within the Chubb NAC Services Team.
Deliver an exceptional level of service on all enquiries, including claims.
Provide accurate and timely information to customers relating to the coverage prescribed by their Card Terms and Conditions.
Understand customer needs and deliver a personalised service.
Work within a heavily regulated industry, demonstrating a sound understanding of CHUBB's legal, regulatory and internal compliance obligations (including CHUBB's policies and procedures) and promote compliance, including achieving compliant outcomes within the business unit.
Provide financial services efficiently, honestly and fairly; successfully complete any prescribed training to maintain skills and competencies to fulfill role and functions; and identify, record and report complaints, conflicts, breaches and other reportable matters in a timely manner.
As a team member of the Inbound Service and Claims team, meet or exceed financial targets whilst meeting service levels.
Ensure that the handling of all written queries is within a five-day time frame in a professional and efficient manner and within CHUBB Direct Marketing Customer Service Standards.
As a frontline salesperson, identify sales opportunities and provide regular feedback to the team and Account Managers.
Utilise sales skills to identify customer needs and obtain the sales rate target assigned to any individual campaign.
Retain customers who call in to cancel their existing policies.
Participate and contribute in training workshops from time to time and provide relevant feedback to stakeholders.
Ensure QA scores are met at all times and adopt quickly to any procedural changes.
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