Service Centre Supervisor

At TOMRA, we are all about Clean Loop Recycling! Our reverse vending technology enables the collection of used drink containers to ensure that containers have the best chance of being turned back into containers again. It is part of a continuous recycling process which we call Clean Loop Recycling, to ensure that fewer resources are used, less energy is wasted, and containers do not end up in our oceans, streets, or landfill. We're proud to be collecting containers across Australia with state-of-the-art Recycling Centres in NSW, Queensland, Northern Territory, Western Australia, Victoria, and soon to be Tasmania. As a 'Looper' at TOMRA, you will be working amongst a team of people who are very passionate about doing good for the environment and our community. TOMRA is an equal opportunity employer, where we recognise the diversity of our workforce and community – be it on the basis of gender, age, culture, religion, language, or personal circumstances. TOMRA is also committed to building on the perspectives, experience, knowledge, and skills that this diversity brings to our organisation. Job Description Our Service Centre provides remote product support to field teams and depot staff. The Service Centre also interacts with customers and external parties to troubleshoot customer enquiries or complaints. You will be responsible for supporting the Service Centre Manager in continuing to create an inclusive and collaborative environment within the Service Centre, including supporting Service Centre Operators and Officers by optimising and maintaining processes and ensuring clear information sharing. This role will involve the delivery of functional training to Service Centre employees to ensure that the service organisation is well-educated and has a comprehensive understanding of the processes and support of the Service Centre. This is a full-time role across 5 days per week. Applicants must be available for weekend shifts (Typically only 1 weekend day per week). Based in our St Leonards office (5-minute walk from Train Station) Some other duties the role performs: Monitor and evaluate Service Centre Operator performance, providing learning and coaching opportunities, taking corrective action as necessary. Develop and execute training plans for new and existing team members based on availability, team requirements, and workload. Provide ongoing training and support to direct reports. Create performance reports for both the team and individual team members to support the overall performance of the Service Centre. Assist and train other Service Centre members on contractor management processes. Support Service Centre Manager with continuous improvement, optimisation, and implementation of new team processes. Review and maintain Service Centre process guides and templates. Lead a safety culture by example. Qualifications What makes a great Service Centre Supervisor at TOMRA: Previous experience in a service/call centre environment. Strong stakeholder engagement skills (written and verbal). Excellent systems experience (Salesforce is a plus). Aptitude to analyze data. Additional Information Does this sound like you? If so, we would love to hear from you! Agency candidates are not accepted for this role. Please apply directly if you are interested. #J-18808-Ljbffr