Our in-house Service Centre provides roadside and accident assistance for our heavy motor customers. Our Centre operates 24/7, 365 days of the year to support our customers in their time of need and we are looking for enthusiastic, pragmatic and empathetic Service Consultants to join our team.
This is not your standard call Centre; we take our engagement seriously and you'll be joining a team who are constantly striving to exceed. As a permanent team member, you will be allocated an 8-hour shift between the hours of 6:00am and 8:30pm Monday – Friday. We invest in our team and take the time to train you over a 12-week period to make sure you have the support you need to succeed.
What you'll be doing: Answering and responding professionally to high-volume inbound calls and emails from a range of customers, clients, partners and intermediariesAssisting with general enquiries and directing calls (when necessary) to the correct internal departmentsProvision of administrative support for non-call related activitiesWhat we'll love about you: Ideally, you will have experience working in a service/call Centre environmentPrevious experience working in a customer service-based role (essential)Exceptional communication and interpersonal skillsCustomer-centric approach and a commitment to excellenceVersatile with the ability to work in a fast-paced environment, negotiate, handle multiple priorities and manage expectationsHigh levels of resilience and ability to cope well under pressureWhat to expect when you're part of the NTI family: NTI is a market leader in the specialist insurance industry, boasting over 50 years' experience, and backed by two of Australia's largest insurers (CGU and Vero). As the recipient of the 2022 Australian HR Awards Employer of Choice we are committed to being a Best Employer of the Best People and as such, we offer:
Competitive annual incentive programHealth and wellness initiatives including EAPUp to 2 days work from home per week after 6 months in the roleGenerous discounts on a large range of personal insurance productsAccess to discounts on over 350 retailers across AustraliaAt NTI, we're committed to providing an environment where our team members feel comfortable to be themselves and valued for their unique perspectives and contributions.
Ready to apply? We can't wait to read your application! Our application process is tailored to each role based on the unique requirements. You may be required to complete phone, face to face or video interviews, psychometric testing, and pre-employment checks as part of the application process.
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