Occupation: Customer Service/Call Centre
Reference: VG/FA/1834667E
Job posted: 05/12/2024
Closes: 05/01/2025
Classification: STL 4
Salary Range: $70,710 - $84,869
Bendigo location, with hybrid work arrangementFixed term 12 month, full time$70,710.00 + SuperApplications close 5 January 2025About Us At State Trustees, we are the trusted public trustee of Victoria, driven by a strategic vision to safeguard and enhance the legacies and financial wellbeing of Victorians. Our commitment to community is reflected in the crucial financial and legal products and services we provide, including Will Writing, Powers of Attorney, Executor Services, Trustee Services, and Personal Financial Administration. To learn more about State Trustees and the impactful work we do, visit our website at www.statetrustees.com.au.
About the Role We currently support over 11,000 Victorians who are unable to fully manage their own affairs. As a Service Centre Consultant at State Trustees, you'll ensure an outstanding client experience, demonstrating ownership and accountability. Your role includes resolving client interactions, utilising tailored communication techniques, and making financial decisions aligned with clients' preferences and budgets. With a focus on stakeholder engagement and information management, you'll contribute to a dynamic team that values strong relationships and impactful solutions.
This empowering role offers a 12-Month Contract, with a potential for permanent employment, and full-time hours of 38 hours a week Monday to Friday (8:30am -4:30pm or 9:00am -5:00pm). After comprehensive training (3 months), flexible work arrangements await, allowing you to work 2 days from home and 3 days in the office. The anticipated start date for successful candidates is after the 13th January 2025. Applications will be reviewed upon receipt; we encourage you to submit your application without delay.
Skills and Experience Proven success in dynamic, client-focused, and team environmentsCustomer service background; call centre experience is advantageousExperience in empathetically addressing clients with disabilities, mental health issues, and adverse personal circumstancesLife skills encompassing financial literacy, including budgeting, bank account management, and prioritising financial responsibilitiesAdept at multitasking with Microsoft Office expertise; efficiently manages multiple tasks, including navigating various systems and applications.Employee Benefits Generous leave entitlements including surrogacy and gender transition leaveHealth and wellbeing programs and resourcesDiscounts with selected retailers through our dedicated reward and recognition platformFree, confidential, 24/7 access to counselling servicesState Trustees product discounts including free WillsDiscover the full benefits and opportunities by visiting our careers page at State Trustees.How to Apply If you're keen to join our organisation in this highly rewarding role, click Apply to start the application process. Please ensure you include a cover letter and resume. We are an Equal Employment Opportunity employer committed to fairness, diversity and respect. As such, we will respond to requests for reasonable adjustments from applicants with disabilities. We strongly encourage applications from Aboriginal and Torres Strait Islander people.
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