We have just started the search for a number of highly motivated individuals to join our team providing support to one of our largest clients. This varied and challenging role will be exciting for people want to deepen their Service Centre skills and work in large, welcoming team to support very significant Queensland institutions. This role could be your next big thing if you pride yourself on your teamwork, professionalism and ability to work well under pressure.
Role In this role you will be expected to support:
Microsoft Server and Desktop products
Active Directory & Exchange access management
Citrix hosted desktop environments
Desktop hardware configuring & troubleshooting
Proven track record of success in a Helpdesk/Service Desk environment
The following would also be viewed advantageously:
Experience and strong working knowledge of ticketing systems, SLA's and time sheeting
ITIL understanding, specifically around best practice IT services, operations and processes
A history of outstanding performance in customer service roles
As a Service Centre Analyst, you will demonstrate most, if not all of these skills and abilities:
Strong attention-to-detail, highly developed problem solving and troubleshooting abilities;
Initiative and flexibility within the workplace;
Energy, integrity, reliability and accountability are must-haves for this position;
Excellent time management skills;
Well-developed written & verbal communication skills; and
Superior interpersonal skills in order to communicate effectively with our clients' staff at all levels.
This is an exciting opportunity to join a growing ICT Service Centre in a great location, with a wonderful team culture and supportive working environment. There are a number of opportunities for you to learn and develop your career in IT with ample training provided on successful appointment into the role. We have a range of immediate opportunities available across Level 1, 2 and 3 so apply now !
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