Benefits: Company Car & Fuel AllowanceEmployee discounts on vehicle products and servicesOn the Job TrainingThe Role: We are seeking a motivated and customer-focused Service Advisor to join our dynamic team.
As a Service Advisor, you will be the primary point of contact for our service customers, ensuring they receive the highest level of care and service.
You will play a crucial role in delivering an exceptional customer experience and maintaining the high standards of Melville Volkswagen.
Key Responsibilities: Greet customers and assist with their service needs in a friendly and professional manner.Schedule service appointments and manage the service workflow efficiently.Conduct thorough vehicle inspections and accurately document customer concerns and required repairs.Provide clear and concise explanations of recommended services and repairs to customers.Prepare accurate service estimates and obtain customer authorization for repairs.Coordinate with the service technicians to ensure timely completion of repairs and services.Maintain open and effective communication with customers throughout the service process.Address customer inquiries and concerns promptly and professionally.Process warranty and insurance claims as necessary.Ensure all service documentation is accurate and complete.Promote additional services and products that may benefit the customer.You: Previous experience in a similar role within the automotive industry is preferred, not essential.Strong customer service and communication skills.Excellent organisational and time management abilities.Technical knowledge of automotive systems and repairs is an advantage.Ability to work in a fast-paced environment and handle multiple tasks simultaneously.Proficiency in using computer systems and software applications.A valid driver's license.Why Join Melville Volkswagen? Employee of the month.Employee assistance programme.Competitive salary and benefits package.Opportunities for career growth and development.Supportive and friendly team environment.Access to ongoing training and professional development.Work with a prestigious and globally recognised brand.How to Apply: Ready to become a part of the Melville Volkswagen and LDV family? We want to hear from you!
Please submit your resume and a brief cover letter outlining why you're interested in the position and why you'd be a great fit for our team.
Join us at Melville Volkswagen and LDV and let's create unforgettable experiences together! Due to the number of applications, we will be only contacting those who have been shortlisted. Please note: Autoleague is an Equal Opportunity Employer that embraces and values equality, cultural diversity, and inclusion. All shortlisted applicants will be required to undertake a pre-employment check including police and medical checks.
Come be a part of our team and let's drive success together! About Us: At Melville Volkswagen and LDV, we're more than just a dealership; we're a family dedicated to providing exceptional service and creating memorable experiences for our customers. As a leading Volkswagen and LDV dealership in Melville, we take pride in our commitment to excellence and professionalism in everything we do.
Join our vibrant team and become a part of the excitement at Melville Volkswagen and LDV, a dynamic entity under the Autoleague umbrella.
Being a part of the Melville Volkswagen and LDV family means you're also connected to Autoleague, one of Australia's premier automotive retailers with a national presence and a global mindset. Autoleague encapsulates the entirety of car ownership and mobility. From new and used car retailing to top-notch services, everything we offer is amplified by our digital platform, mymoto. As we navigate the evolving mobility terrain, our commitment remains unyielding – to be pioneers in digitisation, electrification, and flexible ownership.
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