We are seeking a passionate and driven Service Advisor to fill a full-time permanent position, Monday to Friday working the hours of 8.00am to 4.30pm - overtime available.
As the first point of contact for our customers, you will ensure we deliver a high level of customer satisfaction through accurate interpretation and prompt resolution for all repairs and maintenance. This role will suit a self-motivated, well-presented person with a can-do attitude, who enjoys working in a highly skilled, professional team.
What we can offer you In return for your dedication and commitment you will receive excellent employee benefits:
Competitive and above award hourly rates $$$Ongoing development opportunities with an opportunity to build a successful long-term careerFocus on your wellbeing with CMV care including access to CMV Care & the CMV Peer Support Program.Discounted Corporate Income and Health Insurance through multiple partners to suit your individual lifestyle.Opportunities to support community partnerships with our Group CMV FoundationOpportunities to access volunteer days, apply for study leave and parental leaveEnjoy annual company dinners and picnicsDuties & Responsibilities Greet and assist customers in person or by phone to determine the customer's needs and vehicle dataDocument customer needs accurately via repair orders & define the scope and type of work requiredPresent service offers to customers, and offer additional services, benefits and/or parts at every opportunityBook appointments according to customer needs and workshop utilisation capacityLiaise with service technicians & follow up on customer vehicles during the course of the repairQuote, clarify method of payment & communicate to our customers any additional repairs where requiredPrepare and invoice customer jobs in an accurate and timely mannerHandle and process warranty/contract maintenance claimsEnsure customer service matters are dealt with promptly and efficientlyPractice and promote company WHS policies and processes at all timesWork Saturdays on a rosterSkills & Experience Year 12 or equivalentTrade qualification or demonstrated industry experience preferred but not essentialSound administrative & clerical skills and organisational skillsStrong interpersonal & communication skills with excellent attention to detailAbility to thrive in a fast-paced environment, to work autonomously and as a teamWho are CMV Truck & Bus Warrnambool? CMV Truck & Bus Warrnambool is based in the heart of Warrnambool. Here you will have the best of the worlds, regional outdoor lifestyle situated on the surf coast of Victoria, in addition to a lifelong career. We are a small close-knit and friendly team providing dedicated support to local customers.
CMV Truck & Bus are the Victorian dealer for Volvo Group Australia (Mack, Volvo and UD Trucks) and have over 500 employees. We sell trucks and buses and provide service and parts for our complete range as the authorized dealer network.
CMV Truck and Bus is a subsidiary of the CMV family-owned group of companies and are proud to be a privately owned Australian based company, with over 90 years of operation and experience. We have 1900 staff nationally and continue to grow, promoting from within and working with some of the best in the business.
Our success is highly driven by our core values; Safety First, Can Do, Ask The Question, Do the Right Thing and Mutual Respect. We apply these in equal measures to not only our employees but also our customers and the community.
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