Join our Dynamic Team as a Service Advisor Are you passionate about delivering exceptional customer service?
Do you love a fast-paced environment where each day brings new customer challenges?
If so, we want to talk to you!
About the company: Melbourne Tractors is a family owned dealership with over 35 years of partnering our customers and delivering, repairing and servicing awesome construction and agricultural machines including Kobelco, New Hollance, Merlo, ASVs and more!
Our dealership, Meltrac in Terang, is looking for our next star Service Advisor.
About the role: As a Service Advisor, you will be the face of our Terang dealership, working directly with our valued customers, delivering premium service.
Reporting to the Service Manager, your key responsibilities will include:
Assessing customers needs, recommending appropriate services and securing bookingsCo-ordinating service appointments, managing workshop schedules and arranging parts and sublet servicesCommunicating with technicians and customers to ensure on time delivery and a seamless customer service experienceHandling customer inquiries and resolving any concerns with professionalism and efficiencyInvoicing and closing out repair orders in a timely mannerOur customers are our top priority, and you will be instrumental in delivering the quality service and support they deserve.
Preferred skills and experience: As a customer service professional you are:
A people person with outstanding communication skillsDetail-oriented and highly organised with a talent for multi-taskingA great problems solver, thriving under pressureA team player who values collaboration and positivityExperienced in the operations of a busy dealership and workshopHighly computer literate and a quick learner - DMS experience preferredOn offer: Full time, permanent roleCompetitive salary with monthly bonus systemOn-site parkingSupportive, friendly team and work environmentMelbourne Tractors believes that our employees are our greatest asset!
We are dedicated to fostering a culture of excellence, teamwork and growth.
If you are ready to take your career to the next level and make a difference to our customers' lives, we want to hear from you!
Apply Now! Don't miss out on this exciting opportunity to be part of our winning team!
Send your resume and cover letter to ******.
We are an equal opportunity employer, celebrate diversity and are committed to creating a safe and inclusive environment.
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