North East Motor Group includes North East Mitsubishi, Adelaide City Mahindra and is also one of the largest used vehicle suppliers in Adelaide.
We are proud to be a SA family-owned business for over 40 years and run by an owner who has built a strong local business with over sixty employees.
Our company is dedicated to delivering our guests premium service experiences every time they interact with our team.
About the role
Our people are our most valued asset, and we seek exceptional individuals who are both passionate and committed to providing quality delivery for our customers. An opportunity exists for an ambitious, experienced Service Advisor to join our team and help grow the service business to record levels.
To be successful in this role, you will demonstrate a history of success in:
Excellent team and leadership skills A high level of professionalism and personal presentation Strong focus on delivering high-quality services Pentana Dealer Management experience will be highly regarded It is essential that you can perform in a high-pressure environment and consistently meet the expected planning, targets and timeframes required for smooth customer delivery. You will work closely with the Service Manager to ensure sustained focus on service & delivery.
Duties & Responsibilities
Completing service advisor duties to continue the growth we are currently experiencing Managing service warranties Working closely with the manufacturers' expectations and requirements Measuring, monitoring and improving various service KPIs Driving upselling and identifying new opportunities for growth Working closely with the Service Advisor team and Workshop Foreman to ensure great service and sales Managing incoming work and maximising efficiency, productivity & charging efficiency Stepping in and resolving customer concerns if they are escalated to your level Communicating effectively with the team and management to ensure the right service is provided to our loyal customers Cross skilling in all service advisor tasks, including: phone duties, warranty work, delivery coordination, dealer management system utilisation, workshop communication In return we will provide you with:
Remuneration and benefits, including an attractive salary, will be commensurate with experience Bonus structure in place with set KPI's A permanent full-time position with the financial security of a substantial, well-established Company 5 day working week – Monday to Friday Company Vehicle Ongoing professional development internally and with our IT & Mitsubishi partners A collaborative team environment that values excellence and is committed to customer care Access to dealership discounts including New and Used vehicles, Servicing, Parts, Insurances and Finance Apply now
Ensure that you update your resume. Make sure you include details about your work experience and qualifications and send it through by pressing the APPLY NOW button.
Keep your phone on as if your skills and experience match our requirements, we will be in touch to ask you in for an interview.
Your application will include the following questions:
Which of the following dealer management software do you have experience using? Which of the following statements best describes your right to work in Australia? How many years' experience do you have as a service adviser? Do you have a current Australian driver's licence? How much notice are you required to give your current employer? #J-18808-Ljbffr