Job Title: Superstar Service AdvisorLocation: Mackay, QueenslandSalary: Competitive, Negotiable Based on Experience + Performance Bonuses
About Us:At Carbyne, we're not your average workshop. We take pride in delivering top-tier service and going above and beyond for our clients. Our workshop isn't just a place to fix cars; it's where our team is empowered to innovate and excel.
Now, we're looking for a dynamic Service Advisor to join us – someone who thrives in a fast-paced, customer-focused environment and knows how to keep the wheels turning.
What You'll Do:As the face of our service department, you'll be the go-to person for our clients, technicians, and management. Your main responsibilities will include:
Customer Liaison: Greet and interact with clients, understanding their needs, and setting clear expectations for service timelines.Coordination & Scheduling: Manage booking schedules to ensure smooth workflow for our technicians.Estimations & Invoicing: Provide accurate service estimates, follow up on approvals, and handle invoicing with transparency.Quality Control: Conduct follow-up calls to ensure clients are satisfied with the service, addressing any concerns proactively.Documentation & Record Keeping: Maintain thorough records for all service jobs, ensuring all documentation is up-to-date and complete.Team Collaboration: Work closely with technicians, helping them prioritize tasks and manage their workload efficiently.What We're Looking For: Automotive Knowledge: Experience in the automotive industry is a must. You know your way around diagnostics, repairs, and service schedules.Excellent Communication Skills: You're a natural with people – empathetic, clear, and assertive.Organized & Detail-Oriented: You can handle multiple tasks without breaking a sweat, and nothing slips through the cracks on your watch.Problem-Solver: When issues arise, you think on your feet and find solutions quickly and effectively.Tech-Savvy: You're comfortable with workshop management software and can adapt to new tech as needed.Why Work with Us? Results-Driven Team Environment: We're fast-paced and adaptable, meeting challenges head-on in an ever-evolving industry. Open communication and a focus on getting results keep our team aligned and performing at their best.Growth Opportunities: At Carbyne, we offer training and development opportunities to help you grow within the company.Competitive Pay: We offer a salary that reflects your expertise, with bonuses tied to performance.How to Apply:Excited to advance your career with Carbyne Group? Submit your resume along with a cover letter detailing your experience and indicating your preferred employment type (full-time, contract, or roster). We're particularly interested in hearing from applicants located in Rockhampton, Townsville, Cairns, Gladstone, and Brisbane.
Contact us at ****** or 0476 004 *** for more information or to apply directly.
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