East Maitland, Newcastle, Maitland & Hunter NSW
Full time
At Eagers Automotive, we are working towards our vision of being Australia's most admired Automotive Group. With a legacy spanning over a century and a workforce of over 8,000 employees across Australia and NZ, we offer endless options for career progression. We are more than just automotive retailing; we are a multi-faceted cohort of great people doing great things. Do you have what it takes to be our next Service Advisor?
As our point of contact, you will need the ability to genuinely connect with customers and assist them with their requests, whether in person or on the phone.
This is a high-paced environment where you'll be dealing with various customers, but it is also very rewarding. Are you ready to demonstrate that you have the skills and experience to excel in this role?
As the liaison between our customers and our Sales, Service, and Repair Departments, you will ensure that technicians understand our customers' needs and that the recommended solutions are clearly communicated to the customers.
Your daily tasks will include greeting customers, determining their needs and charges, briefing the relevant department, establishing timelines, tracking progress, and keeping customers updated.
To succeed, you'll need to be a highly organized individual with up-to-date knowledge of our services and exceptional communication skills (both verbal and written). Working well within a team environment is essential, as is a current NSW driver's licence, a working knowledge of our ERA and Pentana computer systems, and proficiency in the Microsoft suite of programs.
If you take pride in exceeding customer expectations, we encourage you to apply. We want to learn more about you.
Why we would be great together: We have achieved significant success as a business, operating over 300 dealerships across the country, making us Australia's largest automotive network. Our success is driven by our people.
We have worked hard to make Eagers Automotive a great place to work. Here, everyone matters. Our team comes from diverse backgrounds with a variety of skills, talents, and dreams. Our shared vision, strong work ethic, and 'can-do' attitude make us a well-oiled machine.
When you join us, you will be treated with courtesy and respect, and challenged to use your skills, knowledge, experience, and initiative to drive our business forward.
We will support you in advancing your career with a range of benefits, professional training, and development opportunities. Positions are awarded on merit, making this an ideal place to grow your career in the automotive industry.
Additionally, you can take advantage of benefits such as discounted gym memberships, health insurance, vehicle purchasing and service discounts, and an excellent work/life balance.
If you like what you hear, apply now by completing the application form on our careers tab.
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Retail & Consumer Products - 5,001-10,000 employees
Eagers Automotive Limited is the leading automotive retail group in Australia and New Zealand, with a proud history of over 110 years.
We are Australasia's largest and most dynamic automotive retailer, employing over 8,000 team members across 300 dealerships and growing.
Our core business includes the ownership and operation of motor vehicle dealerships, providing full facilities for the sale of new and used vehicles, service, parts, and the facilitation of allied consumer finance.
Our operations are located across Brisbane, regional Queensland, Adelaide, Darwin, Melbourne, Perth, Sydney, the Newcastle/Hunter Valley region of New South Wales, ACT, Tasmania, and Auckland.
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