DESCRIPTION We are looking for an experienced Service Advisor to join our team based in Mildura.
You'll provide administrative support to the branch and enjoy a variety of other tasks. This role could suit a diesel mechanic wanting to come off the tools and expand their career. A passion and understanding for all things mechanical are essential. This role serves as primary customer contact to promote quality customer service and increase business within the Mildura Branch.
In this role, you will make an impact in the following ways: Delivering first-class Customer Service Working closely with our Service Technicians and Branch Service Management teams Invoicing customer jobs in a timely manner to meet business KPIs Being the first point of call for our customers Dealing with customer queries and finding resolutions Multitasking a variety of tasks and meeting deadlines Ensuring the highest levels of safety are met Diagnosing customer complaints and developing troubleshooting plans RESPONSIBILITIES To be successful in this role you will need the following: Mechanical trades qualified or automotive technician (Light Vehicle, Heavy Vehicle, Engine Recon, Mobile Plant) is preferred Relevant background as a service advisor within a similar industry is highly regarded Ability to build strong customer relationships and deliver customer-centric solutions The ability to prioritise conflicting tasks and experience in conflict resolution High computer literacy and technical aptitude and system savvy Accounting/Financial experience is a bonus! QUALIFICATIONS This role requires previous relevant work experience; prior technical experience and/or customer service experience is preferred. Some travel required.
Job: Service
Organization: Cummins Inc.
Role Category: Hybrid
Job Type: Office
ReqID: 2405824
Relocation Package: No
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