About the Company: RDO Equipment is the world's largest and most trusted John Deere and Vermeer equipment dealers, selling and supporting John Deere Construction & Forestry, and Agricultural & Turf machinery, as well as the full range of Vermeer equipment. About the Role: We have an opportunity in our Service Department at our Gympie branch for a strong administrator. A varied role that will see you working very closely with our service technicians and our customers. The key responsibilities of this role will include but not limited to: Providing excellent customer service, seeking customer feedback and giving advice to customers over the phone, or face to face Monitor and manage daily workflow, compliance with company defined procedures Assigning jobs to Service Technicians, following up with employee issues or concerns. Maintaining product knowledge and some liaison with the Parts department, as necessary Addressing and resolution of customer disputes, in conjunction with the Service Manager Timely completion of warranty requirements in conjunction with the Service Manager Reviewing all job cards and invoices before releasing to the customer, maintaining product knowledge and some liaison with the Parts department as necessary Invoicing and taking payment for workshop jobs Organising transport of machines to and from the branch with internal and external means Administrative tasks including opening/closing jobs. Parts and timesheet allocation to jobs and invoicing using our internal software package ensuring any errors are communicated and managed effectively. Follow up of post warranty and service work ensuring the preparation of invoices for internal and external customers in a timely fashion. Document and system management ensuring all customer profiles are up to date including equipment, hours, or other relevant information. Planning of job schedules & booking workshop jobs Accounts Payable & Receivable processing Debtor/Creditor management You will bring the following skills and experience to the role: A current and valid driver's licence A mature attitude and logical and methodical approach to your work Possession of high-risk work tickets eg Forklift and/or licenses would be highly regarded Strong service administration background from automotive or heavy industry would be desirable. Proven ability to build relationships with customers, colleagues and management. Strong Computer skills including extensive systems knowledge Excellent attention to detail, organisational and time management Your application: Prospective candidates are advised that interviews will commence immediately, and we enjoy a fast, easy and transparent hiring process. We strongly encourage all candidates to learn more about RDO Equipment and all our benefits at our website; www.rdoequipment.com.au. To apply, click on the Apply link or for further information on this particular role or similar opportunities please contact our Careers Team on 1300 154 600.
