Transport is at the core of modern society. Imagine using your expertise to shape sustainable transport solutions for the future? If you seek to make a difference on a global scale, working with next-gen technologies and the sharpest collaborative teams, then we could be a perfect match.
Volvo Group has been in Australia since 1972 and has a strong track record of helping our customers succeed in their respective industries. Volvo Group Australia manages the manufacturing, distribution and operation of well-known brands such as Volvo Trucks, Mack Trucks, UD Trucks, Volvo Bus, Volvo Penta, Volvo Construction Equipment and Volvo Financial Services.
What you will doOur Service Advisors are key members of the Dealership and are responsible for organising service work schedules. Your day to day responsibilities will include:
Managing and scheduling repair bookings for customersHandling service related queries from customersCreating job cards and assisting with customer invoicing and purchase ordersUpdating customers and rebooking appointments for follow up or repairsEnsuring Technicians have completed repair order information by checking stories, parts, kilometres etc.Confirming customers or drivers have signed repair orders to authorise repairsEnsuring vehicles are road tested and acceptable in presentation to present back to customersUsing your expertise to advise and provide guidance to Technicians and Apprentices regarding customers vehicle concernsWorking a rotating Saturday roster to provide additional support to customers.Your future teamReporting through the Customer Service Supervisor to the Workshop Manager, you will work in a small team of Service Advisors and Costing Clerks. The greater workshop team of roughly 35 is made up of Mechanics, Auto-Electricians, Trades Assistants and Apprentices. The team at VCV Brisbane North pride themselves on running a quality operation, in a supportive and good-humoured team environment.
Who are you?We believe that a good mix of both technical knowledge and soft skills will see you succeed in this role, so ideally you will have:
Previous experience in a similar roleAutomotive industry experience (truck and bus experience would be an advantage)Good mechanical knowledgeSound computer skills including the Microsoft Office programsStrong organizational skills and a proactive working styleExcellent customer service skills and the ability to work well in a team environmentAvailability to work a rotating SaturdayWhat's in it for you?We offer a solid package of compensation and benefits, plus you will enjoy:
Open plan office and workshop environment with great employee facilitiesPermanent role, Monday to Friday, overtime on offerOpportunity to be part of a Retail Incentive ProgramGenerous parental leave programAccess to Sonder, our Employee Assistance Program, for yourself and your familyJoining a company where you can forge a long-term career.Ready for the next move?Are you excited to bring your skills and ideas to the table? We can't wait to hear from you. Apply today!
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