West-Star Motors have a vacancy for a
Service Advisor
to join the teamworking with brands such as
BYD, MG, Mercedes Benz, Hyundai and Renault.
As a Service Advisor you will act as the main contact between the Dealership and the customer, for the repair and service maintenance of their vehicles.
The successful applicant will demonstrate a professional approach, passion, willingness to follow process and an eager attitude to provide an exceptional experience for our customers. We will give you the tools and the training to be successful in this role. Reporting directly to the Service Manager, this will be a dynamic and rewarding position.
At Eagers Automotive we are working towards our vision of being Australia's
most admired
Automotive Group and we have the talent to make it happen, along with 110 years of rich company history as a legacy. With over 8,000 employees across Australia and NZ, and a footprint in every capital city- there are endless options for progressing your career. We are more than just automotive retailing; we are a multi-faceted cohort of
great people doing great things.
About this role:
Connect with customers at the desk and over the phone, build rapport quickly and act with integrity
Deliver an exceptional customer experience with a high level of professionalism
Be hungry to learn and humble when mistakes are made
Use your owner's mindset to manage your time, prioritise the important tasks and ensure that you meet service deadlines
Be agile and flexible to change, things move pretty quickly here
Keep customers up to date on the servicing of their vehicle
Liaising with the team to ensure jobs are completed within the allocated time
Obtaining accurate pricing and preparing invoices
Handling complaints and ensuring prompt issue resolution
While Service Advising experience is highly desirable, all Automotive & Customer Service experience will be considered
Must haves:
What's on offer:
An above award salary and commission structure
Support from an experienced team and employee-centric Manager
Opportunities for personal and professional development
A pathway to further opportunities within the Group
Ongoing training -
WE
invest in
YOU !
A staff rewards program with highly valued prizes
Discounted health insurance, finance & insurance
Employee purchase policy
Employee assistance program
Novated leasing and vehicle subscription offers & more
As part of Eagers Automotive, we strongly believe in our Core Values:
Integrity | Inclusiveness | Owner's Mindset | Agility
Your application will include the following questions:
Do you have customer service experience?
Which of the following statements best describes your right to work in Australia?
How many years' experience do you have as a service adviser?
Do you have a current Australian driver's licence?
A.P. Eagers Limited is a pure automotive retail group with our main operations in south-east Queensland, Adelaide, Darwin, Melbourne, Sydney and the Newcastle/Hunter Valley region of New South Wales.
We represent a diversified portfolio of automotive brands, including all 12 of the top 12 selling car brands in Australia and 8 of the top 9 selling luxury car brands. In total, we represent 27 car brands and 11 truck and bus brands.
Our core business consists of the ownership and operation of motor vehicle dealerships. We provide full facilities including the sale of new and used vehicles, service, parts and the facilitation of allied consumer finance. To complement our vehicle dealerships, we also operate a substantial motor vehicle auction business, Brisbane Motor Auctions.
Source: This is an extract from the company's own website
A.P. Eagers Limited is a pure automotive retail group with our main operations in south-east Queensland, Adelaide, Darwin, Melbourne, Sydney and the Newcastle/Hunter Valley region of New South Wales.
We represent a diversified portfolio of automotive brands, including all 12 of the top 12 selling car brands in Australia and 8 of the top 9 selling luxury car brands. In total, we represent 27 car brands and 11 truck and bus brands.
Our core business consists of the ownership and operation of motor vehicle dealerships. We provide full facilities including the sale of new and used vehicles, service, parts and the facilitation of allied consumer finance. To complement our vehicle dealerships, we also operate a substantial motor vehicle auction business, Brisbane Motor Auctions.
Source: This is an extract from the company's own website
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