Service Administrator - Level Iii

Job SummaryServes as first point of contact with customer to promote quality customer service and assist with increasing business within the branch location.
Key ResponsibilitiesServes as the first point of contact with customers either on the phone or at the branch, developing positive relationships with key customers.Assesses customers' needs and gathers pertinent information.Creates basic work orders in appropriate systems.Provides some status updates to customers, as requested.CompetenciesFinancial acumen: Interpreting and applying understanding of key financial indicators to make better business decisions.Communicates effectively: Developing and delivering multi-mode communications that convey a clear understanding of the unique needs of different audiences.Customer focus: Building strong customer relationships and delivering customer-centric solutions.Directs work: Providing direction, delegating, and removing obstacles to get work done. #J-18808-Ljbffr