About the Role
Hastings Deering is on the hunt for a Service Administrator to join our award-winning team in Cairns. This is a Permanent, Monday to Friday role working 38 hours.
As a Service Administrator, you will:
Act as a liaison between the Service Team, our customers and the corresponding product/mining support representatives by engaging in effective communication on the scope of work, job pricing and timeframes with all parties.
Facilitate invoice clarity and prompt payment by ensuring segments have accurate and complete parts, labour, miscellaneous charges, and work descriptions before closing.
Create and maintain records within the Asset Tracker system to ensure all movements of customers and HDAL assets are accurately recorded.
Ensure customer requirements are accurately captured and communicated to the Service team through monitoring, following up and maintaining high attention to detail.
Understand and implement action plans developed by Service Management and strategies designed to achieve monthly financial performance and revenue targets.
Why Hastings Deering?
At Hastings Deering, our people are our heart – from their first day with us right up to their last.
As one the top Caterpillar dealers globally and part of the Sime Darby network, you'll have access to extensive and borderless career development opportunities and enjoy an internationally recognised work culture.
Whether you're looking to take your career to the next level or achieve more balance in your schedule, we offer diverse opportunities for talented professionals to join our team andstart something big.
You'll have access to: Opportunities for training, mentorship, and career development specific to your role.
Competitive remuneration package and annual salary reviews
A balanced work schedule with rosters tailored to you
A supportive, diverse, and inclusive team spread across Australia and internationally.
Access to growth opportunities at a regional, national, and international level through our global Sime Darby network.
Dedicated programs and utilities to support your physical, mental, and financial health, such as our Employee Assistance Program, free health checks, and discounted private health insurance.
Employee discounts, rewards, and incentive programs.
Paid parental leave options
Salary continuance insurance
Free on-site parking
Additional 3 days paid travel leave per year
About You
A successful teammate will have the following:
Minimum 2 years previous experience working in a customer service or administration role
Ability to multitask and manage competing priorities
Proficient in Microsoft Office
Excellent communication and interpersonal skills.
Understanding of SIP and systems such as AX
Certification in IV Office/Business Administration or equivalent qualifications or experience is highly desirable
To Apply: Hit the'Apply Now' button
Enquiries: Please call 1300 071 618
Contact Person: Sophie Lougheed, Talent Acquisition Partner
About Hastings Deering
Hastings Deering is one of the top 5 Caterpillar dealerships globally. We sell, rent, and offer support and parts distribution services for Cat products across a range of industries, including resources, general construction, civil transport and commercial construction, power systems, government, primary industries and marine.
We have more than 3,500 employees across 23 business service centres throughout Queensland, Northern Territory, Papua New Guinea, the Solomon Islands and New Caledonia, with our headquarters based in Brisbane, Australia.
Who We Are Sime Darby Berhad is a partner of choice for the world's best brands in the Industrial and Motors sectors. We deliver sustainable value to our stakeholders through operational excellence, high performance standards and good corporate governance. Founded in 1910, Sime Darby Berhad today has a workforce of approximately 24,000 employees and a presence in 17 countries and territories across the Asia Pacific region. It is listed on the main market of Bursa Malaysia.
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