The Company Established in 1997, today VAE Group is one of Australasia largest commercial HVAC solutions companies with 400 employees across 12 office locations in Australia, New Zealand and Papua New Guinea.
Our growth and success are built on providing Smarter HVAC Solutions with a promise of 'Built in Certainty' every time.
With a reputation for delivering top-notch solutions, we thrive on teamwork, growth, and a little fun along the way.
We pride ourselves in trust, integrity and innovative expert staff which together deliver outstanding results and live our brand's values of Energy – Synergy – Success.
What we offer Flexible & supportive working environment Great team culture – team sports, regular social activities, family friendly Strong Safety Focus Financial Wellness Programs Discounted Private Health Insurance Personal and professional training & development Employee Assistance Program – immediate family included Referral bonus Free parking onsite Free morning beverages The Role Reporting to the Brisbane Service Manager and based in Darra , the Service Administration Team Leader will lead and mentor a service coordination and deployment team to achieve optimum administration performance and synergy of workflow whilst ensuring smooth functioning of the Service Operation.
Some of the key responsibilities will include but not limited to: Provide administrative support and advice to the business as required Lead and oversee administrative support for Brisbane coordinators, branch admin and other regions in the business as required Train service operations admin staff where necessary (i.e.
scheduler training) Oversee the management of the technician schedule and site access bookings Ensure accurate reporting and assist with seamless induction processes for new employees Efficient management of invoicing, and customer inquiries in a high-volume environment Collaborate with the Service Manager and others to meet KPI targets Develop strong relationships with all levels of stakeholders What we are looking for An ideal candidate will demonstrate their similar administration & customer service experience, an understanding of the challenges of working in a dynamic and fast-growing business, and the following attributes: The ability to collaborate with a multi-disciplinary team.
Good written & verbal communication skills Exceptional customer service skills Good negotiation & influencing skills Competent project management skills Financial competency Exceptional time management Ability to work under pressure and multitask Proven experience in leading a service maintenance coordination and deployment team Culture Most importantly the candidate will be able to demonstrate how they work within the VAE company values of Energy, Synergy and Success .
We are proud of the VAE Group culture and it is key to the company's significant growth & low employee turnover.
If you're driven by excellence and dedicated to exceptional service, join us in making a difference and advancing your career.
Apply now to become part of our dedicated team at VAE Group!
Diversity & Inclusion At VAE we commit to building and fostering an inclusive culture that promotes and values diversity.
We provide equal opportunities for great people from variety of backgrounds & cultures as we believe our diverse and engaging workforce drives innovation.
We're searching for like-minded people that complement our core principles and company culture.
If problem-solving and innovation are motivational to you, a career with VAE Group will provide these opportunities.