Job DescriptionAbout this opportunity:Our Team is growing, and we are looking for a motivated and experienced Service Account Manager (SAM).
This role will give you autonomy and will allow you to have ownership of all service activities within an assigned contract base for our Building Managment System (BMS) team.
You will develop and manage the VIC Service BMS business in both recurring (Preventative Service Agreement) and non-recurring (Labour & Material) revenue streams to achieve a designated financial plan and develop profitable business with new and existing customers.
Your responsibilities will include:Provide leadership to a BMS service teamDrive excellence through core service and account management activities within a defined client/contract baseWork in collaboration with dedicated Line of Business (LOB) management and sales recourses to deliver ongoing business growthResource Forecasting, Planning & Management ActivitiesThis role may suit you if you are currently working in an Account Manager or Service Manager role with strong knowledge and experience in BMS and/or associated LOBs, e.g., HVAC.
What we are looking for:5+ years' experience in the BMS or HVAC industryExperience in managing staff and customersExcellent oral and written communication skillsExcellent attention to detailProven customer-facing experience and etiquetteStrong organizational, administrative and time management skills, with ability to meet deadlinesHigh level of expertise and proficiency in the use of Client Relationship Management (CRM) tools SalesForce and ServiceMax, and software applications such as MS Office, including Outlook, Word, Excel and TeamsCapable of working efficiently in a fast-pace environment and under pressureAbility to work effectively as a team member and independentlyAs a Global company, at Johnson Controls we invest in the ongoing development of our employees and a strong focus on career progression opportunities.
If you are interested in this role, please click the apply button.
If you would like to have a confidential discussion before applying, please contact Amy on 0417 445 920.JCI's Diversity & Inclusion? Our dedication to diversity and inclusion starts with our values.
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