Police & Corrections (Government & Defence)
Management & Training Corporation is a global leader in the corrections, detention, training, and education sectors operating 23 Job Corps centres, 21 correctional facilities, 5 detention centres, 11 prison and detention medical departments and 2 workforce development sites worldwide.
Our Vision is to be a leader in social impact by transforming lives and strengthening communities. We are proud of the incredible work our +8,000 employees do providing support, giving hope, and providing opportunities for a better life.
We promote a culture of Safety, Respect and Dignity. MTC instils the BIONIC (Believe It Or Not I Care) philosophy in all our centres. BIONIC means promoting a caring culture for change based upon safety, respect, and dignity.
BIONIC drives every interaction between employees and those detained at MTC facilities. This allows our inmates/transferees to feel heard, appreciated and treated with the utmost respect and in a culturally appropriate way. Our aim is to improve relationships and reduce stressors for inmates/transferees, so they feel cared for.
We are seeking a capable and motivated Sentence Management Administrator to support the team at Parklea Correctional Centre.
The Sentence Management Administrator will provide administration support within the Sentence Management team working in a very high, demanding, and specialised team.
Some of the responsibilities are to: Perform administration and records management functions and services that pertain to the detention and release of inmates, either as part of a team or individually.Perform core processing work within a Sentence Administration business unit, which may include liaison with external and internal stakeholders, data integrity checking/entry, and general administrative tasks.Support a culture of quality customer service in the organisation.Demonstrate a thorough knowledge of the services provided and relay to customers.Identify and respond quickly to customer needs.Consider customer service requirements and develop solutions to meet needs.Resolve complex customer issues and needs.Co-operate across work areas to improve outcomes for customers.Make effective use of records, information and knowledge management functions and systems.Understand and comply with information and communications security and acceptable use policies.Support the implementation of systems improvement initiatives and the introduction and roll-out of new technologies.Apply computer applications that enable performance of more complex tasks.Apply practical skills in the use of relevant technology.We are looking for someone who is interested in: Giving back to our community in a rewarding way and making an impact on people's lives.Supporting, leading, mentoring, and developing people who are passionate about creating change.Stable employment with an attractive remuneration package.PLEASE NOTE:
The role will be required to work under a rotating roster – and are required to work 5 of 7 days; shifts vary Monday to Friday between 7am-3pm and 12pm-8pm.
Skills & Experience:
Ideally, we are seeking individuals who are:
Committed to creating change.Passionate about working within a team environment.Able to prioritise tasks to ensure completion of outcomes.Strong communicators, both verbally and in writing with the ability to articulate complex information in plain English.Able to obtain and maintain the appropriate security clearances from New South Wales Police and Correctional Services New South Wales (we will assist with this process).Fully vaccinated for COVID-19 (double vaccination) with proof being provided.Desirable qualifications:
Although a tertiary qualification is not essential, it is desirable that the successful candidate recognise that people are our greatest asset, and we are committed to being one of the best employers to work for. As a result, we seek to employ people who will succeed in this role, and you will:
Proven administration experience supporting varied teams.Ability to multitask and communicate effectively with fellow team members.Strong technical skills to help plan and prioritise to successfully achieve positive outcomes for the team.Knowledge and understanding of the NSW Criminal Justice System.Must be flexible with availability to work on a rotating roster.Ability to consistently perform to a high standard in a high volume, busy and complex work environment.Personal attributes:
We are seeking candidates who display the following attributes:
Display sound judgment in responding to risks, threats, escalation, and managing sensitive situations and information appropriately as required.Communicate verbally and in writing in a professional manner that is pro-social, appropriate for the audience, clear, thorough and effective.Demonstrate empathy, cultural understanding and the abilities to build rapport, influence, negotiate and navigate interpersonal differences with inmates, peers and others while maintaining professional boundaries.Show adaptability, perseverance and courage in achieving required objectives under pressure and in the face of challenges.Take ownership, pro-actively achieve objectives and continuously improve.Ability to work in a complex environment with competing demands.Ability to operate in accordance with NSW Government laws and regulations.Ability to gain and retain all the police/security clearances required within our industry.Ability to pass any required health and medical assessments.Ability to visit and work within a correctional or regional processing centre. #J-18808-Ljbffr