The Position:Accountability for Workplace Experience for the site/s and working in sync with the broader teamAccountable for the upskilling & training, performance and service delivery of colleagues as requiredProvide a friendly and engaging experience and customer service, meeting all visitor expectations and acting as the face of the client's brand.Represent ISS as a professional, responsive and committed partner to the success and continuous improvement of the contract.Understand the safety cultures: E.g.
: Maintain a Zero Harm Culture / Hazard identification / Near Miss and Incident Reporting / Client-specific safety systems and requirements.Ensure the working environment is safe, functional and well managed.Maintain the assigned commercial site/floors as the corporate showcase to all visitorsEnsure all relevant process documents, procedures and listing are accurate and up to date.Follow end-to-end journey in relation to cleaning and reactive maintenance needs raised.Support and drive engagement to all events and activations.Support relevant communities in delivering experiences that are accessible and inclusive.Ensure client's database data accuracy is maintained and all relevant mailboxes are monitored and managed.Consider sustainability and cost savings in all decision-making Our Benefits: Competitive remuneration package on offerCompany laptop and mobile providedJoin an inclusive workplace that values diversity and promotes equal opportunities for all employeesAt ISS we prioritise employee and workplace safety.
We strive to continually maintain a safe working environment for all of our employeesWe value and support your growth and development.
Ongoing training provided via our internal Learning Management SystemInternal promotions and opportunities within our global organizationAccess to staff discounts with a variety of companiesWork-life balance Minimum Criteria: Strong experience in hospitality or customer service role with outstanding track record of delivering exceptional customer experiencesExperience in delivering and/or hosting eventsBe an effective team player with a bubbly, outgoing personality, and have a natural flair for networkingA confident communicator across all channels; including face to face and comfortability in communicating to high-level decision makersExcellent customer relationship skills and the ability to work with difficult situations in a positive mannerIT literate across multiple systems and interests in web management