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Category Senior UX/UI Designer- South Bank, QLD Apply now Job no: 521504
Brand: Product and Technology
Work type: Full time, Hybrid
Location: Queensland
Categories: Information & Technology
At Flight Centre Travel Group (FCTG) our purpose is to'open up the world for those who want to see'. Every day, we give people all around the world the opportunity to experience something amazing – travel!
As the Senior UX/UI Designer you'll contribute to the design of customer friendly, engaging and functional digital experiences that seamlessly bridge the gap between our online and physical retail entities. In line with industry best practice and standards, you will create features and products that holistically balance the needs of our customers and the business.
If you'd like to be part of our PM&E (Project Management & Engineering) Leisure team, where you can contribute to the design of products that embody core user experience principles, please apply!
Day to day:
Contribute to the definition and development of detailed customer experience designs from project inception, through to build and launch
Assist with the creation of UX deliverables including scenario mapping, user journeys
and workflows, information architecture, wireframes, and interactive prototypes
Be responsible for conducting user research activities including interviews, contextual enquiries, A/B testing, surveys, and metrics analysis.
Planning and conducting face-to-face and remote usability studies of existing and proposed designs, and documenting recommendations for improvement.
Conducting heuristic reviews of existing workflows and documenting recommendations for improvements.
Work independently as well as in cross-functional teams
Illustrate design ideas using storyboards, process flows, prototypes and UI designs
Plan and conduct UX research to seek insights into customer behaviour and needs
Validate design decisions and concepts with data and user testing
Identifiy and troubleshoots UX problems
Liaise and present work to get buy-in on project initiatives with internal stakeholders to ensure design solutions meet both customer, consultant, and business requirements
Mentoring other designers and contributing to UX team processes and initiatives
Work with product managers, product owners and engineers to gather and evaluates requirements
Identify, understand and communicate issues, problems, and opportunities
You'll be perfect for the role if you have:
4+ years experience as a UX/UI or Product Designer
Experience with Figma, Sketch, XD or similar
Experience in both qualitative and quantitative research and analysis
Experience using and contributing to a design system
Strong knowledge of user-centred design and design thinking methodologies and techniques
Strong skills in foundational UI design
What you'll enjoy
Tick destinations off your bucket list with our discounts on travel and accommodation.
Employee Share Scheme through Equate Plus.
Access to in-house financial and health services, and internal 24/7 gym.
Receive ongoing training and professional development through the Flight Centre Landing.
Preference for internal progression through Brightness of Future: Employees have the right to see a clear pathway to achieving career ambitions.
Global career opportunities in a network of brands and businesses at your fingertips.
Proud Corporate Social Responsibility platform through the Flight Centre Foundation, and Brighter Futures programs.
Various social events to promote networking, the celebration of wins, and sometimes just for fun! (Global Gathering 2024 - Portugal).
We value you
Flight Centre Travel Group is committed to creating an inclusive and diverse workplace that supports your unique identity to create better, safer experiences for everyone. We encourage you to come as you are; to foster inclusivity and collaboration. We celebrate you.
Who we are
Since our beginning, our vision has always been to open up the world for those who want to see.
As a global travel retailer, our people come from all different backgrounds, and our connections spread to the far reaches of the globe - 20+ countries and counting! Together, we are a family (we call ourselves Flighties ).
We offer genuine opportunities for people to grow and evolve. We embrace new experiences, we celebrate the wins, seize all opportunities, and empower all of our people to find their Brightness of Future .
We encourage you to DREAM BIG through collaboration and innovation, and make sure you are supported to make incredible ideas a reality. Together, we deliver quality, innovative solutions that delight our customers and achieve our strategic priorities.
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