Join a high performing product design practice in Melbourne or Sydney
Newly created role with the chance to work on exciting projects!
Attractive hybrid work model | Energy Discounts | Career Growth Opportunities
Alinta Energy is one of Australia's biggest energy retailers, generators, and developers with over 1.1 million customers. Australia's energy system is undergoing the biggest transformation in its history and we're right there with it. We're investing in and developing large-scale renewables and storage projects as part of our ongoing effort to provide our customers with reliable, affordable, and sustainable energy.
About the role
We are seeking an experienced and collaborative Senior UX Designer to join our growing Customer Technology team. This role is pivotal in leading user research and experience design activities across various initiatives, including retail self-service channels, retail-assisted channels, our mobile app, and power generation projects. Your work will ensure that our digital assets deliver significant value for both the business and our customers.
What you'll do
Solve business problems by articulating your vision through user flows, customer journeys, design concepts, prototypes, and other design artefacts. Apply human-centred design to ensure these ideas are effectively brought to life and validated through customer research.
Collaborate within cross-functional squads of designers, product owners, and software developers to design, iterate, and deliver high-quality product features on time and as promised.
Design, organise, and conduct mixed methods research to uncover user needs, bringing stakeholders and team members on the journey to ensure shared ownership and actionable insights.
Distil the complexities of business goals, customer needs, and technology constraints into concise problem statements and/or visual artefacts, helping to align teams and drive us forward.
Work closely with other designers to ensure a seamless customer experience across channels, and contribute to the ongoing development of our interaction design principles and digital design system.
Your experience
Demonstrated experience solving business problems using human-centred design, including via the use of mixed methods research, co-design workshops, journey mapping, and/or service blueprinting.
A dynamic, open-minded approach to working with diverse stakeholders, giving and responding to feedback, and working autonomously in complex project environments.
Experience doing product design in agile UX environments, efficiently producing prototypes and artefacts at various stages of product development while responding dynamically to shifting priorities.
Excellent communication, collaboration, and project management skills, with experience facilitating workshops using visual collaboration boards.
Proficiency with Figma is preferred.
This role offers a unique opportunity to shape the future of our customer interactions, ensuring that every touchpoint reflects our commitment to innovation and sustainability.
If you like the sound of this, and you've got experience in a similar role, we'd love to talk to you. Come and discover better together with Alinta Energy.
We are a 2024 Circle Back Initiative Employer – we commit to respond to every applicant.
If your application progresses, we will need to complete background and pre-employment checks, such as immigration checks, reference checks, criminal background checks, qualification checks, and additional checks for roles related to finance.
We look forward to hearing from you.
Click 'Apply' to submit your application.
Closing date: 17 September 2024
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