Senior Technology Officer Ffs, Queensland Health

The role Reporting to the Project Manager of the Far North Digital Partnership Team, you will provide excellent customer service by applying effective organisational and communication skills with an ability to negotiate, advise and work collaboratively with others to reach decisions as well as the ability to supervise staff in the delivery of high quality ICT support by ensuring standards and procedures are adhered to. Your Key Responsibilities: Provide operational support (on-site and remote) to Queensland Health sites as required.Configure/install/monitor/support/manage the ICT environments by applying high level technical expertise.Provide timely support to clients by conducting thorough investigation and diagnosis of incidents and providing remedial action to ensure agreed Service Levels are maintained.Develop, maintain and work within procedures for the maintenance and support of one or more technical domains – see Appendix 1.Provide excellent customer service by applying effective organisational and communication skills with an ability to negotiate, advise and work collaboratively with others to reach decisions. Are you right for this role?To be successful in this role you will demonstrate technical expertise in the management, configuration, monitoring and implementation of ICT environments in one or more technical domain as well as well-developed oral and written communication skills that enable the