Provide effective and efficient ICT support services across Queensland
Reporting to the Project Manager of the Far North Digital Partnership Team, you will provide excellent customer service by applying effective organisational and communication skills with an ability to negotiate, advise and work collaboratively with others to reach decisions as well as the ability to supervise staff in the delivery of high quality ICT support by ensuring standards and procedures are adhered to.
Your Key Responsibilities:
Provide operational support (on-site and remote) to Queensland Health sites as required.Configure/install/monitor/support/manage the ICT environments by applying high level technical expertise.Provide timely support to clients by conducting thorough investigation and diagnosis of incidents and providing remedial action to ensure agreed Service Levels are maintained.Develop, maintain and work within procedures for the maintenance and support of one or more technical domains – see Appendix 1.Provide excellent customer service by applying effective organisational and communication skills with an ability to negotiate, advise and work collaboratively with others to reach decisions. Are you right for this role? To be successful in this role you will demonstrate technical expertise in the management, configuration, monitoring and implementation of ICT environments in one or more technical domain as well as well-developed oral and written communication skills that enable the creation and/or maintenance of system documentation, work instructions and technical reports for management.
About eHealth Queensland: eHealth Queensland is one of the largest Information Communication Technology operations in the state. It is responsible for ensuring the smooth operation of information systems and technologies so that Queensland Health employees and health providers have access to information that supports the delivery of health care.
Benefits of working with eHealth Queensland: By joining eHealth Queensland, you will work within a fast-paced, challenging and supportive environment where every employee plays a critical role in our ongoing success.
You will enjoy a variety of benefits, including:
Competitive salary + generous superannuation and leave loadingFlexible working arrangementsCareer training and development To apply for this exciting opportunity, submit your resume and a one-page cover letter online today. Further informationWe are committed to building inclusive cultures in the Queensland public sector that respect and promote human rights and diversity .
Applications will remain current for a period of up to 12 months and may be considered for other vacancies which may include an alternative employment basis (temporary; full time or part time).
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Hold down the control (Ctrl) button and use your computer mouse to select multiple options Salary (yearly) Leave blank if you are searching for casual jobs Minimum Maximum Total Remuneration Only used for Senior Medical or Executive positions Smart Jobs and careers is scheduled to be offline for planned maintenance from 6:00 AM to 10:00 AM (AEST) on Saturday 4 May 2024. Inclusion and diversityWe are committed to building inclusive cultures in the Queensland public sector that respect and promote human rights and diversity , including making any reasonable adjustments to support you through the recruitment process.
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