The Red Hat Support Engineering team is looking for a Platform-as-a-Service (PaaS) engineer to join us as a Senior Technical Support Engineer in APAC.
In this role, you will help resolve issues for enterprise customers by providing high-level technical support and sustaining engineering services to maximize uptime and reduce IT costs.
You'll work as part of a team dedicated to resolving issues quickly and efficiently.
You will collaborate with our customers' top developers and architects and assist our technical support engineers with complex and challenging issues.
You'll also partner closely with development engineering teams and work alongside some of the brightest developers in the open source community, as well as with Red Hat's key strategic cloud partners like Microsoft, to jointly solve multi-vendor customer issues.
As a Senior Technical Support Engineer, you will get a great opportunity to join one of the fastest-growing enterprise software and services companies and the leader of open source software.What you will doPartner with the Red Hat OpenShift Container Platform, Red Hat OpenShift Dedicated, OpenShift Online, and OpenShift Origin communities to develop and review patches and test casesAnalyze upstream development against current customer-reported defects and develop patches to resolve issuesUse tools like cURL, Git, Docker, Kubernetes, strace, and Wireshark to investigate and troubleshoot technical issuesRecord customer interactions including investigation, troubleshooting, and resolution of issuesWork closely with Red Hat's development engineering teams and assist production support engineers and technical account managersPartner with Red Hat's strategic cloud partners like Microsoft to jointly solve multi-vendor customer issuesDemonstrate good judgment in selecting methods and techniques to obtain solutionsMaintain a commitment to providing the best experience possible for Red Hat's customersManage your workload to ensure that all customer issues are handled and resolved in a timely mannerAssist in the development of comprehensive and reusable self-service solutions for future incidentswhat you will bringBachelor's degree in a technical field; engineering or computer science is a plus6+ years of experience working as a support or development engineer for Platform-as-a-Service (PaaS) provider or hosting service6+ years of experience with the Linux or Unix operating systemsExperience working with hosted applications or large-scale application deploymentsExperience with Docker, Kubernetes, Open vSwitch, Red Hat Middleware, Apache Tomcat, Node.js, Ruby (web frameworks), Python (web frameworks), Microsoft Azure, and .NETExperience with developer workflows, continuous integration (CI) tools like Jenkins, and continuous deployment (CD)Good understanding of Linux tools with an emphasis on cURL, Git, Docker, Kubernetes, strace, and WiresharkSolid knowledge of LVM and filesystemsSolid development-level experience with multiple programming languages and experience writing patches or pull requests is a plusExcellent reading and writing skills in English; fluent language skills in EnglishCommitment to providing the best experience possible for Red Hat's customersLinux operating system installation, configuration, upgrade, and maintenance experience is a big plusExperience with Amazon Web Services (AWS) or Pivotal Cloud Foundry is a plusUpstream involvement in open source projects like patches submitted for upstream inclusion is a plus#LI-SH4 #LI-REMOTEAbout Red Hat is the world's leading provider of enterprise software solutions, using a community-powered approach to deliver high-performing Linux, cloud, container, and Kubernetes technologies.
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