This is a great opportunity to get your foot in the door with a growing pharmaceutical market leader.18th November, 2024Senior Technical Support EngineerDBG Health is a leading independent health, wellness, and beauty company headquartered in Melbourne. With a team of over 800 dedicated professionals, we are committed to delivering affordable and innovative solutions that enhance the well-being of our customers. Arrotex Pharmaceuticals is the largest and most diverse pharmaceutical company in Australia. Our vision is to be the most trusted provider of affordable and quality healthcare products and services to deliver a better quality of life for Australians. Our values of Pioneering, Accountability, Collaboration, and Tenacity are the PACT our team members make to be our best every day and work together to deliver this vision and create a great place to work.About the roleWe are looking for a Senior Technical Support Engineer to join our IT team and provide essential technical support to both onsite and remote employees. You will ensure the reliable operation of our technology infrastructure, including desktops, hardware, and user access, while troubleshooting and resolving technical issues in a timely manner. As a senior team member, you will also have the opportunity to mentor junior engineers and take on leadership responsibilities.Key ResponsibilitiesProvide Level 1 & 2 support for desktops, peripherals, and mobile devices (iPhones) across multiple offices.Offer remote support for offsite employees and other office locations as needed.Troubleshoot issues through tickets or in person, ensuring quick and accurate resolution.Support IT and systems projects, including testing, deployment, and implementation.Assist in coordinating and delivering internal and external IT-related projects.Manage staff onboarding and offboarding, ensuring smooth transitions in technology setups.Create user guides, technical documentation, and maintain asset management records for office hardware.Respond to ticketing system queries and issues promptly.Key Skills and RequirementsMinimum of 3 years' experience in an IT or desktop support role in a Windows 10 environment.Previous experience with remote access technologies and supporting remote staff.Experience with administrative and project support tasks, handling a high volume of competing demands.Demonstrated expertise in Windows 10/11 OS and Microsoft Office 365 desktop support.Demonstrated expertise in Mac OS desktop support.Knowledge and experience with Apple iPhone mobile devices – iPhones, iPads.Excellent organizational skills, with the ability to manage multiple tasks and competing priorities.Strong communication and interpersonal skills, able to work effectively with colleagues at all levels.Ability to handle confidential data with integrity and follow strict privacy and security protocols.Strong problem-solving, troubleshooting, and analytical abilities.Valid Australian Driver's Licence.Some travel may be required within the same city and interstate (approximately 1-2 times per year) to support meetings, projects, and conferences.Benefits & perks:At DBG Health, we offer more than just a job – we offer a dynamic and supportive work environment where you can make a real impact. As part of our team, you'll have the opportunity to work alongside industry leaders, drive meaningful change, and grow both personally and professionally.Competitive salary package and Commission program.Exclusive discounts on our consumer health, wellness and beauty products - including MCo Beauty, E.L.F Cosmetics, Nude by Nature, Chemists Own and many more.Free membership to 28 by Sam Wood - an online program designed to help Aussies get fit at home and live happier, healthier lives.12 weeks paid parental leave.We are a values-driven business fostering a supportive and friendly team culture.Enjoy the ability to work autonomously, empowering you to drive your own success.Opportunity to grow your career across all divisions within DBG Health - Arrotex Pharmaceuticals, VidaCorp Consumer Goods, Independent Pharmacies of Australia Group and Axe Health Services.How to apply:If you are interested in this opportunity, please click APPLY.DBG Health is committed to fostering a workplace culture that is safe and accessible for all. We are an equal-opportunity employer and encourage applications regardless of cultural background, gender identity, sexual orientation, disability or neurodiversity. We strive to build a collaborative, inclusive workplace that is representative of the communities we work and live in.
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