Senior Technical Support Analyst - InvestmentsHelp Desk & IT Support (Information & Communication Technology)
Full time
Careers with Impact
More than one million Australians trust HESTA with their money. HESTA is a top-performing industry super fund working for real-world impact. We use our expertise and influence to deliver strong long-term returns while accelerating our contribution to a more sustainable world.
HESTA is also an inspiring and rewarding place to work. That's because what we do makes a difference to the lives of our members. The people who work at HESTA are not only exceptional at what they do, they're focused on living and creating a strong organisational culture. We're an industry super fund dedicated to the people who keep our communities going.
Bring your authentic and passionate self to this exceptional role #careerswithimpact In the role of Senior Technical Support Analyst - Investments, you will bring a strong foundation and exceptional understanding of investment systems and the Support Model required to ensure that our Investment Teams can manage our Fund for the benefit of HESTA members. Your background will be rich in understanding the concepts of risk modelling, data warehousing, performance and attribution, custodial arrangements, benchmark aggregation, etc. This will be supported through your exceptional knowledge and understanding of:
Execution of a Production Support Model - specifically, hands-on Tier 1 and Tier 2 support.The trade lifecycle - from order generation to settlement.Investment systems - Risk systems - BarraOne, Jacobi, Bloomberg EMSX, GoldenSource (or a similar warehousing system), SimCorp Dimension (or a similar portfolio management system), etc.You will have experience working in Investments or Superannuation and/or have strong experience supporting Investment Systems. You will provide close (i.e.: hands-on) administrative, technical and functional support to the HESTA Investment Management and HESTA Investment Operations business units. You will assist with running our IDS Support Function and be "frontline" in engaging with our key business stakeholders.
Finally, you will partner closely with your colleagues in HESTA Investment Data and Systems Change Delivery and HESTA Technology to ensure that issues, outages and queries against HESTA Investment Systems are addressed effectively, enabling superior investment decisions to be made and executed for the benefit of HESTA members.
With well-developed stakeholder management skills and the ability to build successful partnerships and networks, you have advanced functional knowledge of the investments domain (asset classes, the trade lifecycle and investment and risk systems) and have the cognitive and verbal fluency necessary to draw on this expertise to recommend, advocate and implement solutions to process and systems issues. Your expertise in this area is likely to have been developed in a similar technical support role in an investments context AND/OR as a Business or Test Analyst role.
Benefits that matter and make a difference for our employees o Leave for those moments that matter, an additional 6 days of leave at the end of year, up to 6 days paid volunteer leave, gender neutral paid parental leave of 20 weeks, Gender Affirmation leave, reproductive health and wellbeing leave, Cultural and Ceremonial leave. Access your LSL after 3 years, take AL at half pay, and purchase up to 2 weeks additional leave (just to name a few!).
o Your Professional development matters, up to $5k per year professional development and up to 8 days professional development leave, HESTA scholarships and free access to a range of premium learning tools.
o Your health and wellbeing matters, free annual flu shots and skin checks, incredible social events throughout the year and a comprehensive employee assistance program available 24/7.
o Your financial wellbeing matters, 15% super, financial planning support, end of year payment for all Enterprise Agreement-covered employees, incentivised Employee Referral Program and novated lease options.
We celebrate, value and include people of all backgrounds, genders, identities, cultures and abilities. We welcome and support applications from First Nations people, physically, neuro or culturally diverse, LGBTQI+, and people of any age. We are proud to be WGEA accredited as an Employer of Choice for Gender Equity.
We want all candidates to feel safe, included and provided with the best opportunity to thrive. If you require reasonable adjustments during your application or throughout the recruitment process, please reach out to a member of the Talent team at ****** and we'll call you to discuss.
Please note: Applications via recruitment agencies will not be accepted for this position.
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