While providing integrity to the casino and gambling industry for over 33 years, GLI has established an incomparable team of professionals. Join a global market leader in the gambling industry while utilizing your skills to support a fast-paced, collaborative team.We are looking for a Senior Technical Manager to support the Engineering team. Who We Are… With over 333 years in the industry, Gaming Laboratories International is the global leader in the testing and certification of gaming devices and systems. We are proud of our stability and our history of world-class customer service delivery to more than 480 jurisdictions worldwide. Why You Should Work Here… Our employees are at the heart of everything we do, which is why they are our biggest investment. We offer competitive salaries, top-notch benefits and a company culture focused on employee development and career enhancement. Our team members have the opportunity to communicate and collaborate with colleagues around the world. What You Will Accomplish Here… It is a hands-on technology leadership role and focuses on people, delivery, and technology. You will make a significant contribution to the successful delivery of the various business priorities as well as provide thought and people leadership, Drive continuous improvement and provide great outcomes for our customers. As a technology leader, you advocate for the right technical solutions that balance time to market with long-term maintainability, scalability, and security. This position will effectively support the Engineering team by focusing on the following: Essential Functions (Duties & Responsibilities): Ensure a solid understanding of their customers/client expectations and develop plans to ensure they are being met while still maintaining and expanding technical product and market knowledge in current or future areas assigned. Identify new opportunities for client satisfaction and increasing/protecting revenue. Develops, documents, and executes client-specific engagement strategies to build and maintain strategic relationships with operational staff and grow sales. Responsible for ensuring acceptable levels of customer service in all aspects of service delivery for Clients assigned. Tracks project budgetary performance, ensuring adherence to commercial agreements and manages/reports on exceptions. Identifies and executes coaching/mentoring opportunities for team members to grow their careers and is responsible for the ongoing development Creates a healthy culture that promotes teamwork, problem-solving, and coaching to maintain high levels of employee engagement. Ensures clarity around priorities, initiatives, and goals within each team Assists in identifying talent and ensuring that talent is best used within GLI Be able to work collaboratively and efficiently with other department heads Education, Experience, and Skills: 5+ years in a management role, preferably managing technical professionals/engineers Strong interpersonal skills and the ability to effectively communicate, connect and build rapport both internally and externally Strong attention to detail Organizational and planning skills (People and leadership) Problem-solving and decision-making skills Negotiation and influencing skills and ability to gain creditability Strong analytical skills with strategic thinking and approach Working for GLI Sydney requires accuracy, professionalism, a pro-active nature, and you need to be a team player. We offer a dynamic, friendly working environment and a competitive salary. Gaming Laboratories International (GLI) is a gaming services company. Any of our employees may be required to obtain a gaming license within one or all of the gaming jurisdictions. If you are requested by GLI to obtain a gaming license, your continued employment may be contingent on your ability to obtain that gaming license. This job description should not be interpreted as all-inclusive; it is intended to identify major responsibilities and requirements of the job. The incumbent may be requested to perform other job-related tasks and responsibilities than those stated above. #J-18808-Ljbffr
