Engineering - Software (Information & Communication Technology)
Shape the Future of Cyber Security in a Global Organization
Are you a technical superstar with 5+ years of MSP experience looking to elevate your career in cyber security? Join the largest provider of Managed Security Service Provider to SMB, protecting over 27,000 users worldwide.
The Opportunity
As our new Senior Technical Engineer, you'll spearhead technical solutions for our Service Team of 20 professionals, supporting 27,000+ users across the globe. This newly created role offers an exceptional pathway to:
Become a trusted advisor in the Accounting Industry vertical Drive innovation in Identity and Access Management Potential growth into APAC leadership Collaborate with US counterparts on global initiatives Access international travel and company events Stay at the cutting edge of cyber security technologies Your Impact
You'll be instrumental in:
Leading technical escalations and providing solutions for our Support Team Managing security incident response and breach mitigation Delivering technical consulting to internal and external stakeholders Designing and implementing client-focused solutions Driving continuous improvement through process enhancement Ensuring technical excellence across the Service Department What You Bring
5+ years' experience in an MSP environment with complex technical support Proven track record as a technical escalation point Strong crisis and incident management expertise Expert knowledge of Microsoft 365 and Entra ID Expert knowledge of Windows Server and Active Directory Outstanding ability to communicate technical concepts simply Legal right to work in Australia Highly Regarded Skills
Change management and technical project experience SAML or OpenID experience Identity and access management (IAM) platform experience Our Culture
With a dynamic team of 75 spread across six functions, we blend the energy of a scale-up with 15 years of proven stability. Our values drive everything we do:
Grow – Embrace change, learn from mistakes, seek improvement Own It – Take responsibility, find solutions, make it happen Win-Win – Foster fairness, celebrate differences and collective success Location & Working Style
Hybrid working options available Work alongside our global executive team Opportunity to collaborate with four international offices Why Join Us?
Industry leader with 15 years of consistent growth Global exposure and career development Cutting-edge cyber security training Rewards and recognition programs Real opportunity to influence and implement change Ready to make your mark in cyber security and work with a company that values your expertise? We're excited to hear from you. Join us in shaping the future of cyber security while accelerating your career growth in a global organization that's just getting started.
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