Senior Technical Consultant - Impact

Job Description What you get to do in this role:
Be a core part of a new team we are building in Sydney. The role of the Senior Technical Consultant – Impact is part of ServiceNow Impact, our newest product. ServiceNow Impact personalizes customers' digital transformation journey on the Now Platform and accelerates customers' time-to-value.
As part of the global customer success organization, this role will help customers unlock business value and accelerate the adoption of the ServiceNow products they have purchased through delivering our technical accelerators.
You will act as the ServiceNow subject matter expert and bring ServiceNow best practices, innovations, and capabilities to help customers achieve their goals. We have high expectations, and a career at ServiceNow means challenging yourself to always be better.
Present and deliver one or more offerings from our portfolio of technical accelerators to complex, large enterprise customers remotely
Prepare all client-facing and internal deliverables that are technology-related
Identify and drive process improvement opportunities, guide best practices development, and mentor/guide junior team members
Guide development of new offerings for our technical accelerator portfolio
Engage with customers' requests in Impact including scoping of the level of effort, fulfilling business requirements, and resolving customer escalations
Demonstrate the product, both standard and tailored to customer needs
Responsible for understanding business and technical problems addressed by the Customer Success Program evolving products and business needs (security, upgrades, etc.)
Develop and maintain strong working relationships with other teams
Drive the continuous improvements of our implementation methodology and service offerings based on client experiences
Mentor resources and peer review development work
Qualifications ServiceNow skills & previous experience in different ServiceNow modules are required for this role
Proven technical and business process experience in leading the development and delivery of ServiceNow solutions in client environments
Knowledge of technical components such as LDAP, SAML/SSO and integrations that make use of these technologies
Experience with AI/ML technology and preferably experience with ServiceNow Virtual Agent, Predictive Intelligence and Performance Analytics products or
Experience working with Agile methodologies
Excellent communication and presentation skills
Excellent interpersonal skills, customer-centric attitude and experience working with cross-functional teams and multi-level stakeholders
Prepared to study for, obtain and maintain ServiceNow certifications

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