Senior Team Member - 47894 9 months fixed term contract Parramatta Location How will I help? As a Senior Team Member within the Payment Service and Operations team (PSO), you will be responsible for assisting our internal and external customers across a number of customer segments supporting International Payments and Investigations. You will also be responsible for the investigation of outstanding items across PSO Businesses and be the central source of information of all International Payments that have been sent or received which require investigation. You will also be taking inbound and outbound calls from both internal and external customers and managing complaints in line with Westpac Group. This role operates Monday to Friday between 9am to 6pm. The role is currently working hybrid with 2 days in office 3 days' work from home, however this is dependent on business and operational needs. What's in it for me? You'll play a significant part of the future of a business that has been around for 200 years. Our purpose is creating better futures together. So, we'll back you in the development of your career, internal career prospects, and flexible working. You'll also keep learning to grow, backed by a fantastic team of people with a can-do, supportive structure. Whatever shape your family takes, we offer generous paid and unpaid parental leave for your nominated primary and support carers. This includes leave to organise adoptions, surrogacy, and foster care arrangements. And we continue to pay your super contributions while you take all the time you need to get your new family settled. What do I need? To be successful in this role, you will need: Demonstrated experience in Banking and Financial services Ability to stay calm in complex situations and handle in a professional mannerGreat communication skills – both written and verbal to provide a high standard of phone etiquette and build strong stakeholder relationshipsAble to take initiative and thrive in challengesExperience in International Payments ( Desirable)Flexible, as overtime will be occasionally requiredWhat is it like to work there? We aim to provide one big, supportive team to help us achieve our purpose of creating better futures together. As well as competitive remuneration and a great culture, joining the Westpac family means you will have access to banking, wealth, and insurance benefits. How do I Apply? Start here. Select the APPLY or APPLY NOWbutton. At Westpac we are committed to providing a supportive culture and creating diverse, inclusive, and accessible workplaces, branches, products and services for our customers, employees, and community.This role is open to experienced candidates seeking a discussion around workplace flexibility. We invite candidates of all ages, genders, sexual orientation, cultural backgrounds,people with disability, neurodiverse individuals, and Indigenous Australians to apply. If you have questions about the recruitment process, please email ******. Do you need reasonable adjustments during the recruitment process? We can provide reasonable adjustments for individuals with disability and/or neurodiversity. If you require an adjustment to be made during the recruitment process at any stage, please call 1800 655 592 Option 2.3 or email ******.
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