We are looking for a system engineer who's enthusiastic about tackling projects and making a significant contribution to a dynamic team.
If so, we have an exciting opportunity for you!
We're currently seeking a talented IT Support Engineer with Level 3 responsibilities to join our expanding team.The RoleThe client serves a diverse clientele of SMBs and Enterprises which are involved in national and global operations across the following industries: mining, auctioning, health services and more.
Below is a summary of the role; if you or someone in your network would like to consider a new opportunity do not hesitate to get in touch.Main Responsibilities:High-Level Technical Support: Provide expert technical support to our clients, addressing complex hardware and software issues with precision and efficiency.Network Administration: Undertake advanced network administration tasks, including configuring routers, switches, firewalls, and implementing security protocols to maintain robust network security.Escalation Management: Take ownership of escalated technical tickets, ensuring their timely resolution while meeting service level agreements (SLAs).Proactive Solutions: Collaborate with cross-functional teams to identify and implement proactive solutions that enhance system performance and stability.Root Cause Analysis: Conduct comprehensive root cause analysis for recurring issues and propose long-term solutions to prevent future incidents, prioritizing long-term system health.Mentorship: Act as a mentor to Level 1 and Level 2 support engineers, providing technical expertise and fostering knowledge sharing within the team.Qualifications:A minimum of 4 to 6 years of experience in a technical IT role, with a specific focus on Microsoft Systems and VMware administration, encompassing at least 3 to 5 years of expertise in the core areas of Windows Server, Hyper-V, VMware, Data Centre Hardware, Firewalls, Routers & Switches, and Wireless technologies.Proficiency and confidence in working with a wide range of Microsoft technologies, including On-Premises Active Directory (AD), Azure Active Directory, On-Premises Exchange, Exchange Online, Office 365 Applications, SharePoint, Microsoft Teams, and server administration tasks such as DHCP, DNS, RDP, and Group Policy.Proven experience in an IT support role with Level 2/3 responsibilities, showcasing expertise in resolving complex technical issues.In-depth knowledge of network protocols, security principles, and infrastructure components.Valid driver's license and reliable transportation for travel to various customer sites, including metro and regional areas, and mine sites.Please Note:This role is best suited for candidates with a minimum of 6 years of experience.
If you're in the early stages of your career or a fresher, this may not be the right fit for you.Aboriginal and Torres Strait Islander Peoples are encouraged to apply.To apply please click apply or call Shaun Mwambada on 08 9266 0943 for a confidential discussion.About the job:Contract Type: PermanentSpecialism: Information TechnologyFocus: IT Support & Systems AdministrationSalary: AUD130,000 - AUD140,000 per annumCome join our global team of creative thinkers, problem solvers and game changers.
We offer accelerated career progression, a dynamic culture and expert training.
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