Company: Wilson Parking Australia 1992 Pty LtdAbout the roleThe purpose of the Senior Systems Engineer is to plan, deploy and maintain the on-premise and cloud-based IT infrastructure, related applications, and security of the systems, whilst aligning to the Wilson Values. The role will suit someone who can work autonomously and can demonstrate leadership and mentoring of other team members.This will be an operational role and the duties will include ensuring services are operating according to agreed service levels as well as assisting with administrative, reporting, and financial functions of the department.Key AccountabilitiesEngaging in Incident, Request, Change, Problem, and other Service Management processes as appropriateInstallation, configuration, migrations and management of servers and applicationsEffectively maintain the IT infrastructure for high availability and reliability including leveraging monitoring system.Ensuring cloud-based systems are maintained effectively and secured following best practices.Ensuring all IT systems are secure and recoverable; adhering to patch management and backup policy.Act as an escalation point, collaborate and mentor other team members when required.Maintaining and contributing towards the Knowledgebase and process libraryParticipate in on-call support roster.Assisting with project activities when requiredMaintaining effective communications with customers and vendorsIdentifying and raising improvement opportunities via the Infrastructure Team Lead including developing new systems or processes.Contribute to business cases and assist with proposals around procurement of new and replacement systems.Assist with administrative tasks such as review of invoices, arranging quotes for and managing renewals as well as participating in budgets.Manage relationships, service levels and jobs with vendors.Review and manage invoicing for services and products provided.Information and Cyber SecurityAssist, as directed by the information security lead, with securing the organisation's information from cyber risks through identifying, and responding to cyber risks by:Engaging in cyber reviews of all new systems and solutions.Assisting in identifying and mitigating vulnerabilitiesEnsuring the integrity and security of the environment.Qualifications and ExperienceRequired:Demonstrated experience working in both team-oriented and autonomous work environments.ITIL – Incident, Problem, Change, Release, Configuration managementExpert knowledge in supporting and maintaining Windows server-based environments.Expert level with Active Directory – On-Premises and Azure including MFA.Excellent knowledge of Microsoft 365 and cloud solutions including AzureMS Exchange Online – Maintaining Exchange online platform using PowerShell, GUI and Web tools.Excellent VMware knowledge – BaU operations and upgrades of vSphereBackup Infrastructure – including Veeam and tape.IT Infrastructure hardware troubleshooting and repairExcellent communication skills both verbal and written.Ability to review or build processes including administrative such as invoicing, system change proposals and business cases.Be fit and able to install network or server equipment into data centres and office locations as required.3+ Years in a System Engineer roleExperience in VMware Horizon/View or other VDI platforms including image management.InTune management of Mobile phones and tablet configurationComfortable troubleshooting SSL certificates and handling renewalsSCCM – Application packaging, Software deployment, windows patching, SOE developmentExperience with Zabbix monitoring solution.SQL experienceExperience working with hyper-converged Server/SAN technologies.Technical document writingQualificationsRequired:Valid driver's license and own vehicle for travel to other offices & locations as required.
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