Company: Wilson Parking Australia 1992 Pty LtdAbout the roleThe purpose of the Senior System Engineer is to plan and maintain the on-premises SCCM and cloud-based Intune infrastructure and related functions. This will include managing and developing the SOE, patching, and software deployment functions of SCCM and Intune. The role will suit someone who can work autonomously and can demonstrate leadership and mentoring of other team members.This will be an operational role and the duties will include ensuring security and reliability through timely patching as well as assisting with administrative, reporting, and financial functions of the department.Key AccountabilitiesEngaging in Incident, Request, Change, Problem, and other Service Management processes as appropriate.Installation, configuration, migrations, and management of SCCM and Intune.Effectively maintain the SCCM infrastructure for high availability and reliability including leveraging monitoring systems.Ensuring all Desktop Management systems are secure and recoverable, adhering to patch management and backup policy.Act as an escalation point for desktop management/SCCM, collaborate and mentor other team members when required.Maintaining and contributing towards the Knowledgebase and process library.Assisting with project activities when required.Maintaining effective communications with customers and vendors.Identifying and raising improvement opportunities via the Infrastructure Team Lead.Participate in on-call support roster.Manage and maintain Patching/System Maintenance/Systems lifecycle timelines.Manage relationships, service levels, and jobs with vendors.Review and manage invoicing for services and products provided.Information and Cyber SecurityAssist, as directed by the information security lead, with securing the organisation's information from cyber risks through identifying and responding to cyber risks by:Engaging in cyber reviews of all new systems and solutions.Assisting in identifying and mitigating vulnerabilities.Ensuring the integrity and security of the environment.Qualifications and ExperienceRequired:Demonstrated experience working in both team-oriented and autonomous work environments.ITIL – Incident, Problem, Change, Release, Configuration management.Manage software distribution including Microsoft Security upgrades and standard desktop software (SoE) on a company-wide basis.3+ years' experience in SCCM, Microsoft Intune, WSUS.Prioritize and coordinate security patch and software testing schedules and distributions on both servers and desktops.InTune management of mobile phones and tablet configuration.Application packaging and patching of 3rd party applications.Excellent communication skills both verbal and written.Good skills in managing and planning system lifecycles and timelines.Be fit and able to install network or server equipment into data centres and office locations as required.Experience in VMware Horizon/View or other VDI platforms including image management.Experience in upgrades of VMware vSphere.Experience with Zabbix monitoring solution.
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