Senior Systems Analyst

We're here to help people live well and create a better and more sustainable future. We support healthy and liveable communities by delivering water, sewerage and recycled water services to 1.77 million people who rely on us every day and every night. At South East Water, we innovate with purpose and act with care to deliver healthy water for life. Fresh thinking and collaboration are at the heart of our organisation. We are constantly learning, embracing the challenges of today and excited by the opportunities that tomorrow will bring.The roleAt South East Water we are dedicated to providing high-quality services and solutions that meet the evolving needs of our customers. South East Water's extensive pipe networks, facilities such as treatment plants and pump stations and new IoT solutions enable us to deliver reliable and cost-effective services to our customers. The design, operation and maintenance of these assets is supported by an integrated suite of IT systems, which are managed by specialist teams.Following a recent restructure, we are now seeking a Senior Systems Analyst with an in-depth knowledge of Salesforce - South East Water's critical customer relationship management (CRM) system. As a key member of the Applications Business Team, this role will work with business stakeholders, other IT teams and industry partners to ensure that operational needs are met and planned new features and capabilities are successfully delivered. The role will be responsible for driving business analysis, enhancements, testing, deployment, support and administration across the Salesforce application.Some of your key accountabilities will include:Ensuring that application software meets business requirements and goals, fulfils user requirements and identifies and resolves systems issues.Analysing business and technical opportunities, risks and problems to devise and implement application solutions.Managing technical configuration, performance and reliability of selected applications.Supporting and resolving application service desk tickets that have been escalated.Recommending additional hardware or software requirements needed for successful application deployments.Evaluating, installing, configuring and deploying applications, systems software, products and/or enhancements to existing applications.Performing daily monitoring and troubleshooting of the application, installing and configuring patches and upgrades as required.Who are you?With a passion for driving technological innovation, candidates will require a Bachelor's and/or Master's degree in information technology or equivalent experience and be happy to be on-site at our Bayside Frankston office at least two days per week.Possessing a minimum of three years of experience within Salesforce Service Cloud, Sales Cloud, Service Cloud Voice, Experience Cloud, Marketing Cloud, Omni Channel and Amazon Connect. Candidates will have hands-on experience on the Salesforce Platform with an ability to build custom apps and objects, formula fields, Flows, SOQL queries, process builders, custom views, security, permissions management and other content of a similar nature within the Salesforce platform.SEW is looking for candidates who possess the following experience, skills and knowledge:Strong communication and interpersonal skills and a proven track record in successful stakeholder engagement.Understanding of application management principles and lifecycles, with the ability to assess and prioritise workload.Experience with Software Development and Testing principles and processes.Experience with business process modelling and BPMN.Familiarity with common ISO quality and safety management standards.Familiarity with Enterprise Information Architecture principles and master data management techniques.Exposure to MS windows server and SQL Server.Australian citizenship or permanent residency.Finally, if you are an analytical thinker, with excellent problem-solving abilities and a customer-centric mindset, then this role is perfect for you! A strong and positive team player, you will be a great communicator in both the written and verbal sense.What's in it for you?Working at South East Water means you can enjoy a wealth of benefits, starting with the chance to be part of an organisation deeply committed to environmental initiatives and sustainability; one who has been recognised as one of the top 101 Workplaces for Women in Australia by Work180 for the past two consecutive years.South East Water cultivates a dynamic culture that emphasises collaboration and strong work ethics, supported by career-focused learning and development opportunities.As a SEW employee, you can enjoy the following offerings from our benefits package:Access to My Fitness Passport, an Employee Assistance Program (EAP), annual flu shots, and health checks.Work-life balance with flexible working arrangements, including hybrid work options and leave purchasing.Life insurance and salary continuance.15 weeks paid parental leave and paid superannuation on eligible portions of unpaid parental leave.Additional leave offerings, such as cultural and ceremonial leave and study leave.Head office with modern facilities and panoramic beachfront views, a separate parents' room, a prayer and meditation room, an onsite cafe, and free parking.Opportunity to be part of great initiatives involving the local community.This role is remunerated at a Level 5, which is between $112,377 and $125,011 + super and offers are commensurate with the successful candidates' experience.We're for everyoneOur people are as diverse as the communities we serve. It makes us better learners, thinkers and collaborators, helping create better outcomes for our customers.We are deeply committed to Diversity, Inclusion, and Belonging, and we encourage applications from Aboriginal and Torres Strait Islander peoples, LGBTIQ+ individuals, people with disability and jobseekers of all ages and cultures. We aim to provide an inclusive, accessible workplace where everyone is welcome, safe, and celebrated. If you need any help with the application process or would like to discuss your reasonable adjustments during interviews, please reach out to our Talent team at ****** to make an impact?Click here to check out the position description. We're accepting applications for this exciting opportunity until Thursday 21 November 2024!South East Water operates a 24/7 service environment. Whilst this role does not involve after-hours rostered duty, all employees may be required to provide out of hours support from time to time as required.
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