State Operations IT Solutions is responsible for providing contemporary and innovative technology solutions and services to meet the operational needs of the state operations, including technology support for the critical elements of dispatch and critical event coordination.
The State Operations Systems team design, plan, develop, manage, configure and integrate applications relating to incident and disaster management systems to support fire control centres.
Job details Position status Permanent Position type Flexible full-time Occupational group IT & Telecommunications Classification AO6 Workplace Location Brisbane - North Job ad reference 20285 Closing date 24-Nov-2024 Yearly salary $114623.4 - $122397.9 Fortnightly salary $4393.6 - $4691.6 Contact person Leisa Thomas Contact details 07 3635 2507 Purpose of role Reporting to the Solution Delivery Manager, you will be a key member contributing to the functions of the team and be responsible for the development and implementation of processes, tools and resources, and configuration and release management to best suit the business applications.
You will also assist in the delivery of systems training to support operational capability and service delivery outcomes.
Key requirements Highly desirable requirements:
Knowledge and/or experience in incident and event management system configuration and implementation.
Knowledge and/or experience in Queensland Disaster Management Arrangements and/or Australasian Inter-service Incident Management System (AIIMS).
Knowledge and/or experience in Software Development Life Cycle.
Special requirements:
The incumbent will be required to participate in out of hours 'On-Call' roster arrangement as well as support operational duties during emergencies and disasters which may also require work outside of normal hours (e.g.
night shift), including weekends, working extended hours and possible intra-state deployment.
Your key accountabilities Your part in the ongoing success of our department, in providing frontline services will see you responsible for a variety of work, including, but not limited to:
Provide business support for information systems change, testing and enhancements to various information systems to ensure they meet business requirements and operational capability.
Provide advice and develop strategies which support continuous improvement and innovation in the systems used within fire control centres to enhance service delivery, and mitigate risk and impacts on operations.
Contribute to the development of technical documentation, system specifications and user manuals to ensure business processes and procedures maintain currency, and system solutions meet business needs.
Assist in the development, coordination and facilitation of system and software applications training and exercise activities to build operational capability and readiness.
Prepare and contribute to the provision of timely and well researched system requirement documents, briefs, reports, plans and correspondence in accordance with departmental requirements and governance.
Negotiate, build and maintain productive working relationships with internal and external stakeholders in relation to system requirements and enhancement or resolve issues to support the delivery of quality services.
Undertake project management and coordination activities to support IT and departmental projects in accordance with the department's strategic and operational service delivery objectives.
Capabilities To determine your suitability for the role, you will be assessed on the following Leadership Competencies for Queensland behavioural profiles that link to the "key accountabilities" for this role:
Vision: Stimulates ideas and innovation; Makes insightful decisions.
Results: Builds enduring relationships; Drives accountability and outcomes.
Accountability: Fosters healthy and inclusive workplaces; Demonstrates sound governance.
Once you join us we will want you to exemplify the QFD shared values: Respect, Integrity, Trust, Courage, Loyalty.
Further information We are committed to building inclusive cultures in the Queensland public sector that respect and promote human rights and diversity .
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