Senior System Analyst - Itam

You will work in a small team and be responsible for identifying gaps in process, customer service, service level agreement achievements and IT/vendor partnerships and implementing solutions.
You will work closely with the IT Service Delivery Managers, Strategy & Architecture Team, Solutions Delivery Team, Service Delivery Centre Heads and key business stakeholders to define business needs and requirements in line with IT strategy, enterprise architecture design and roadmap.You will perform queue management activities to ensure timely ticket resolution/fulfilment, manage customer expectations, resolve escalations and contribute in identifying opportunities for process improvements.About you Relevant tertiary qualification or demonstrated equivalent competencyITIL certification and substantial experience in ITAM Service Delivery processSubstantial experience with support of complex ITAM systems and servicesDemonstrated ability in providing support and troubleshooting for Hardware and Software management for research solutions and Education enterprises.Highly developed written and verbal communication skills