Join our dynamic ICT team as a Senior System Administrator specialising in Salesforce. If you are passionate about driving process improvements and efficiency enhancements, this role is for you.
You will lead innovation by identifying opportunities, collaborating closely with stakeholders to craft practical solutions, and managing day-to-day operations to ensure optimal performance of our Salesforce platform.
Work life balance – we truly embrace flexible work arrangements including hybrid work.A supportive, committed, and respectful work environment.Opportunity to make a difference in this brand-new role.The Role: This is an exciting opportunity for a well-rounded, experienced Salesforce Systems Administrator to join our small but agile ICT team. You will bring your expertise in system administration, problem-solving expertise, and collaborative spirit to make a significant impact on our organisation's growth.
In this role you'll lead identifying opportunities for process improvements and efficiency enhancements within the Salesforce platform. You will work closely with internal and external stakeholders to identify and decipher their needs, devise practical solutions, and consistently enhance the platform. You will also manage the day-to-day operations of the Salesforce platform.
Key responsibilities: Implement and manage user profiles, roles, and permissions, ensuring optimal access, security control and user experience.Work with objects, fields, page layouts and workflows to streamline data capture and/or enhance user efficiency.Maintain online forms and software integrations.Create and maintain management dashboards and reports.Administer the identity management of the online portal.Create and maintain current templates.Implement and maintain data best practices including duplicate management, data validation rules and cleansing activities.Provide prompt support to users, addressing questions, resolving technical issues and offering proactive guidance.Develop and deliver engaging training materials to onboard new users as well as enhancing existing employee's Salesforce proficiency.Proactively monitor system performance and health, identifying and resolving potential issues before they impact users.Contribute to the effective operation of the team, undertaking other duties as directed.For a full list of responsibilities, please refer to the attached role description.
About OIC OIC is an independent body that reports to Parliament. Our vision is building trust through transparency. We have a statutory role under the Right to Information Act 2009 (RTI Act) and the Information Privacy Act 2009 (IP Act) to facilitate greater and easier access to information held by government agencies. We also assist agencies to understand their obligations under the IP Act to safeguard personal information that they hold. Our office reviews agency decisions about access to information, mediates privacy complaints, and monitors and reports on agency compliance to Parliament.
We are committed to building an inclusive culture that respects and promotes human rights and diversity. We promote a respectful workplace culture that is free from all forms of harassment, workplace bullying, discrimination and violence. We recognise the importance of supporting and retaining a mobile, flexible, and agile workforce.
How to apply: Read the role description and guideline for applicants for a full overview of the role and OIC;Submit an application online, including:a statement of no more than two pages addressing the core capabilities and role requirements listed, and your motivation to join OIC; andyour current resume, including the names and contact details of two referees with a thorough knowledge of your conduct and performance over the last two years.Further informationWe are committed to building inclusive cultures in the Queensland public sector that respect and promote human rights ( https://www.forgov.qld.gov.au/humanrights ) and diversity ( https://www.forgov.qld.gov.au/inclusion-and-diversity-commitment ) .
DocumentsBefore applying for this vacancy please ensure you read the documents below.
Role Description - Senior System Administrator AO6 (PDF, 182KB) ( https://smartjobs.qld.gov.au/jobtools/b_fileupload.proc_download?in_file_id=36729319&in_servicecode=CUSTOMSEARCH&in_organid=14904&in_sessionid=0&in_hash_key=E07D78901356FBDF8EA97764B55DC323 )
Role Description
OIC Guideline for Applicants 2024 (PDF, 201KB) ( https://smartjobs.qld.gov.au/jobtools/b_fileupload.proc_download?in_file_id=36729320&in_servicecode=CUSTOMSEARCH&in_organid=14904&in_sessionid=0&in_hash_key=17505E3793BA920ABA6F79C71217A0FB )
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