DescriptionNovigi is the data and technology partner to the Financial Services Industry with offices in Sydney, Melbourne, Wollongong and Colombo, Sri Lanka. At our core, we are data-driven transformation and business optimisation experts. We partner with our clients to transform their business functions through the clever use of data and interoperability.Responsibilities:Manage, coordinate and guide Registry capability team to deliver IT managed support services within contracted SLAs.Collaboration with clients and relevant stakeholders to ensure requirements are gathered accurately and communicated clearly.Ensure root cause analysis is performed and actioned on issues to drive continuous improvement.Creation and maintenance of technical documentation, support processes and reports to drive efficiencies in providing support services.Collaboration with wider technology team (such as engineering team) to ensure elite delivery of IT support services and required outcomes.Manage and mentor Registry capability team/direct reports to maximise efficiency, productivity and individual performance.Guide team to create and maintain support artefacts.Contribute to the onboarding of new managed support services.Adherence to info sec policies and procedures.Skills, Education and Experience:5+ years' experience in Superannuation/Financial Services industry or IT Managed support services.Demonstrated technical experience in Registry applications delivering outstanding IT support services using technical and/or management qualifications.Knowledge and Skills:One or more major Australian Superannuation Registry systems, such as Acurity, SuperB, Calibre or Capital (Acurity preferred)Database programming languages including SQL.Business analysis skills.Demonstrated clear and concise written and verbal communication with the ability to present to stakeholders and communicate complex issues simply.Ability to build and maintain strong vendor partnerships, with strong planning and time management skills.Previous experience in incident management and management of SLAs.Strong technical skills to drive optimum delivery outcomes.Great understanding of the business information needs of the organisation, particularly as it relates to the Australian Superannuation environment.
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